Study sets matching "software support maiw"

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Study sets matching "software support maiw"

75 terms
Software Support
What is the official name of the syste…
To access an extra menu in just about…
Where can you find files that have bee…
Windows ___ provides access to most of…
Notification area
right-click
Recycle bin
Control Panel
What is the official name of the syste…
Notification area
To access an extra menu in just about…
right-click
6 terms
Software we support
Google Drive
Google Mail
Google Calendar
Drupal
Cloud based collaborative file storage.
Cloud based email system.
Cloud based calendar/scheduling program.
Open source CMS (content management system) that we use to bu…
Google Drive
Cloud based collaborative file storage.
Google Mail
Cloud based email system.
Desktop support software utilities
What is a knowledge base?
Which is not a service of expert syste…
What is not needed when documenting a…
What is a flowchart?
It is a resource with information to assist technicians when…
Automated resolutions
Purchase order
It's a diagram that represents an algorithm or process.
What is a knowledge base?
It is a resource with information to assist technicians when…
Which is not a service of expert syste…
Automated resolutions
60 terms
Software Support Final
Which tab shows you every running proc…
What is the one-stop place for anythin…
Which file replaces the boot.ini file…
Which file is the windows vista/7 boot…
Processes
Task Manager
(BCD) Boot Configuration Data file
Bootmgr
Which tab shows you every running proc…
Processes
What is the one-stop place for anythin…
Task Manager
334 terms
Hardware/software support
Which of the following is NOT true of…
Which of the following is an audio por…
Which power supply connector is the ma…
Which of the following is true about A…
has a heat sink on the PCIe slots
d. ... S/PDIF
d. ... 24-pin
b. ... it travels from a hot line and returns on a neutral line
Which of the following is NOT true of…
has a heat sink on the PCIe slots
Which of the following is an audio por…
d. ... S/PDIF
Software: Lesson 2 (support software)
Firmware (rule of thumb)
Firmware
Device drivers
Anti-virus
The OS for an embedded system eg. Console, camera
Semi-permanent software programmed into a read only memory (R…
Peripheral management i.e communication between hard ware and…
A type of security software that is designed to detect and re…
Firmware (rule of thumb)
The OS for an embedded system eg. Console, camera
Firmware
Semi-permanent software programmed into a read only memory (R…
59 terms
Hardware/Software Support FINAL
Functions that used to be provided by…
What component is most likely to be in…
Programs and data that are stored on a…
What audio port connects to an externa…
True
hard disk drive
firmware
S/PDIF
Functions that used to be provided by…
True
What component is most likely to be in…
hard disk drive
10 terms
Hardware & Software Support - Chapter 3
Operating System (OS)
Aero user interface
Aero Snap
Aero Shake
the software that controls a computer. It's the middleman bet…
Windows 7 and Vista provides this 3-D user interface that giv…
automatically maximizes a window when you drag it to the top…
minimize all windows except the one you shake.
Operating System (OS)
the software that controls a computer. It's the middleman bet…
Aero user interface
Windows 7 and Vista provides this 3-D user interface that giv…
40 terms
Hardware & Software Support - Chapter 1
VGA (video graphics array)
S-Video
DVI (Digital Video Interface)
HDMI
DB-15 port. 15 pin female that transmits analog video. Used b…
4-pin or 7-pin round used to connect to a TV. 4-pin is more c…
transmits digital or analog video.
transmits digital video and audio and is used to connect o ho…
VGA (video graphics array)
DB-15 port. 15 pin female that transmits analog video. Used b…
S-Video
4-pin or 7-pin round used to connect to a TV. 4-pin is more c…
17 terms
Chapter 8: Litigation Support Software
Litigation Support Software
Litigation Support Service Provider
In-house computerized litigation suppo…
Document abstract litigation support s…
Program that assists attorneys and paralegals in organizing,…
A company that, for a fee, sets up a litigation support syste…
A litigation support system set up by the firm's or attorney'…
Software that allows users to enter document abstracts or sum…
Litigation Support Software
Program that assists attorneys and paralegals in organizing,…
Litigation Support Service Provider
A company that, for a fee, sets up a litigation support syste…
A+ Guide to IT Technical Support (Hardware and Software)
4-pin 12-V connector
8-pin 12v connector
20-pin P1 connector
24-pin P1 connector
An auxiliary motherboard connector used for extra 12-V power…
An auxiliary motherboard connector used for extra 12-V power…
Used by an older ATX power supply and motherboard and provide…
Used by the ATX version 2.2 power supply and motherboard and…
4-pin 12-V connector
An auxiliary motherboard connector used for extra 12-V power…
8-pin 12v connector
An auxiliary motherboard connector used for extra 12-V power…
21 terms
Hardware & Software Support - Chapter 2
Drain the power
Removing the panel
header
Order of removing components from case
Press and hold power for 3 seconds to drain power supply.
Look at the ports. The motherboard is mounted on the same sid…
a connector on a mobo that consists of pins that stick up fro…
1. Unplug power supply to mobo.... 2. PATA, SATA, floppy drive c…
Drain the power
Press and hold power for 3 seconds to drain power supply.
Removing the panel
Look at the ports. The motherboard is mounted on the same sid…
451 terms
Helpdesk Software & Tech Support Review Questions
"Be willing" to a customer may mean __…
A(n) ____ service desk responds to que…
Historically, service desks have been…
In ITIL, which of the following is an…
taking ownership of all incidents to closure
internal
cost
a standard change
"Be willing" to a customer may mean __…
taking ownership of all incidents to closure
A(n) ____ service desk responds to que…
internal
130 terms
Computer Hardware and Software Support Chp. 1
Hardware
Central Processing Unit
motherboard
Keyboard
are the parts of the computer itself including the Central Pr…
Though the term relates to a specific chip or the processor a…
The motherboard contains the circuitry and connections that a…
the keyboard is used to type information into the computer or…
Hardware
are the parts of the computer itself including the Central Pr…
Central Processing Unit
Though the term relates to a specific chip or the processor a…
9 terms
Chapter 1 / Key Terms / Hardware Software Support
32 Bit Operating System
64 bit OS
Action Center
Active Directory
Type of operating system that processes 32 bits at a time
Type of operating system that processes 32 bits a time
A tool in windows 8/7 that lists errors and issues that need…
A windows server directory database and service that is used…
32 Bit Operating System
Type of operating system that processes 32 bits at a time
64 bit OS
Type of operating system that processes 32 bits a time
CTS 120 Chapter 13 Hardware/ Software Support
Speaking to the customer
Know
Relate
Understand
The first step in resolving the customers computer problem
Call your customer by name
Create a one-to-one connection between you and your customer.
Determine the customer's level of knowledge about the compute…
Speaking to the customer
The first step in resolving the customers computer problem
Know
Call your customer by name
89 terms
Decision Support Systems Appendix A: Hardware and Software Basics
Hardware
Software
Computer
Central Processing unit (CPU)
Physical devices associated with a computer system
Set of instructions the hardware executes to carry out specif…
Electronic device operating under the control of instructions…
Actual hardware that interprets and executes the program inst…
Hardware
Physical devices associated with a computer system
Software
Set of instructions the hardware executes to carry out specif…
Chapter 17 Building Software to Support an Agile Organization
Systems development life cycle (SDLC)
Planing phase (SDLC)
Analysis phase (SDLC)
Design Phase (SDLC)
The overall process of developing information systems from pl…
First step in SDLC. involves establishing a high-level plan f…
Second step of SDLC. Involves analyzing end-user business req…
Third step of SDLC. Involves describing the desired features…
Systems development life cycle (SDLC)
The overall process of developing information systems from pl…
Planing phase (SDLC)
First step in SDLC. involves establishing a high-level plan f…
71 terms
Chapter 7 / Comptia A+ Hardware & Software Support / Connecting and Setting up a Network.
1. 802.11 a/b/g/n/ac
3. address reservation
Hardware address
4. AES (Advanced Encryption Standard)
The collective name for the IEEE 802.11 standards for local w…
When a DHCP server assigns a static IP address to a DHCP clie…
Any private network that uses TCP/IP protocols.
An encryption standard used by WPA2 and is currently the stro…
1. 802.11 a/b/g/n/ac
The collective name for the IEEE 802.11 standards for local w…
3. address reservation
When a DHCP server assigns a static IP address to a DHCP clie…
7 terms
OS X Support Essentials 10.11: Lesson 4 - Update OS X Software
Which application can you open to init…
By default, what items are always inst…
How can you prevent a user from instal…
How can you further restrict a user's…
App Store
System files and security updates
You can prevent automatic updates for all users by disabling…
Parental Controls
Which application can you open to init…
App Store
By default, what items are always inst…
System files and security updates
7 terms
Apps I 3.01 REVIEW TOC's and Software Support Features (New Curr.) REVIEW - (copy)
Which is an example of the replace fea…
Constance keyed a document as a part o…
A table of contents can only be create…
Mary is sending her essay to Mrs. Hunt…
Globally substituting the word "rural" with the word "urban"…
table of contents. (correct answer)
False (correct answer)
comment (correct answer)
Which is an example of the replace fea…
Globally substituting the word "rural" with the word "urban"…
Constance keyed a document as a part o…
table of contents. (correct answer)
10 terms
VCE Software Development: Unit 4 Area of Study 2: Evaluating Purpose Designed Solutions: Supporting Users of the Solution
Types of Training
Off-Site Training
On-Site Training
Train the Trainer
Off-site training... On-site training... Train the trainer... Online T…
External to the workplace... Away from the normal environment so…
Within the workplace... Learning occurs in the environment that…
Train a small group of employees who then are responsible for…
Types of Training
Off-site training... On-site training... Train the trainer... Online T…
Off-Site Training
External to the workplace... Away from the normal environment so…
21 terms
Software
American Standard Code for Information…
Application software
Assembly Language
Bit
Standard for representing text that most computers support
Allows the user to perform specific activities, such as writi…
Simiarl to machine language, but the CPU cannot directly unde…
Basic building block for communication in an electronic compu…
American Standard Code for Information…
Standard for representing text that most computers support
Application software
Allows the user to perform specific activities, such as writi…
382 terms
A+ Software Class
Why is it more secure to require a use…
Which window in Control Panel is used…
Which two tools can be used to reset a…
Why is PINE963$&apple not a strong pas…
Malware can sometimes display a false welcome screen to trick…
Power Options window
netplwiz command or the Control Panel to reset a password for…
Don't use words in any language
Why is it more secure to require a use…
Malware can sometimes display a false welcome screen to trick…
Which window in Control Panel is used…
Power Options window
22 terms
Lesson 3: Computer Software
Application Software
Software Suite
DOS
System Software
Software that allows users to perform specific tasks using th…
A group of software applications with related functionality
Disk Operating Systems
The programs that are dedicated to managing the computer itself
Application Software
Software that allows users to perform specific tasks using th…
Software Suite
A group of software applications with related functionality
Software Terms...
Software License
Commercial license
Open-source license
Microsoft Windows
Software that is purchased by an end-user
Rules for how software can and cannot be used by end-users
Software that is free to use and distribute
Operating system that is frequently attacked by viruses
Software License
Software that is purchased by an end-user
Commercial license
Rules for how software can and cannot be used by end-users
80 terms
Software
True
false
false
true
An operating system manages hardware, runs applications, prov…
Current versions of Windows use DOS as the operating system.
The kernel provides a way for the user to do such things as s…
The Windows desktop is itself a folder.
True
An operating system manages hardware, runs applications, prov…
false
Current versions of Windows use DOS as the operating system.
47 terms
A+ Guide to IT Technical Support - Chapter 4
buffer overflow attack
CAS Latency
Centrino
DDR
Malicious software that attempts to run its code from an area…
A method of measuring access timing to memory, which is the n…
A technology used by Intel whereby the processor, chipset, an…
A type of memory technology used on DIMMs that runs at twice…
buffer overflow attack
Malicious software that attempts to run its code from an area…
CAS Latency
A method of measuring access timing to memory, which is the n…
19 terms
Sales Support Tier 2 - Part 1
payment processor
credit
signature debit
PIN debit
A company that acquires and settles transactions then submits…
Payment made by a credit card such as Mastercard, Visa, AMEX…
Check or debit card transaction where the customer signs the…
Refers to card transactions where the customer enters their P…
payment processor
A company that acquires and settles transactions then submits…
credit
Payment made by a credit card such as Mastercard, Visa, AMEX…
Software terms
Software License
Commercial License
Open-source License
Microsoft Windows
Software that is purchased by an end-user.
Rules for how software can and cannot be used by end-users.
Software that is free to use and distribute.
Operating system software that is frequently attacked by viru…
Software License
Software that is purchased by an end-user.
Commercial License
Rules for how software can and cannot be used by end-users.
55 terms
A+ Guide to IT Technical Support - Chapter 19
10-foot user interface
ad hoc mode
AirPrint
bitmap
Application software used on large screens to control output…
A peer-to-peer wireless network between computers where each…
A technology by Apple that allows Apple computers and mobile…
Rows and columns of bits that collectively represent an image.
10-foot user interface
Application software used on large screens to control output…
ad hoc mode
A peer-to-peer wireless network between computers where each…
software terms
software license
commercial license
open-source license
Microsoft windows
software that is purchased in the end-user software license
rules for how software can and cannot be used by end-users co…
software that is free to use and distribute
operating system software that is frequently attacked by viru…
software license
software that is purchased in the end-user software license
commercial license
rules for how software can and cannot be used by end-users co…
18 terms
A+ Guide to IT Technical Support - Chapter 5
AC adapter
auto-switching
blue screen of death (BSOD)
case fan
A device that converts AC to DC and can use regular house cur…
A function of a laptop computer AC adapter that is able to au…
A Windows error that occurs in kernel mode, is displayed agai…
A fan inside a computer case used to draw air out of or into…
AC adapter
A device that converts AC to DC and can use regular house cur…
auto-switching
A function of a laptop computer AC adapter that is able to au…
26 terms
software
Application Software
enterprise software
Infrastructure Software
Information Worker Software
software whose purpose is to perform tasks that the user wish…
is software for organizations such as financial, travel expen…
is software to support infrastructures such as database serve…
includes software designed to allow individuals to create and…
Application Software
software whose purpose is to perform tasks that the user wish…
enterprise software
is software for organizations such as financial, travel expen…
15 terms
Software Terms
software licenses
commercial license
Open-Source license
Microsoft Windows
software that is purchesed by an end-user
Rules of how softaware can and cannot be used
Software that is free to use
Operating system software that is frequently attacked by viru…
software licenses
software that is purchesed by an end-user
commercial license
Rules of how softaware can and cannot be used
9 terms
Datacommunicatie voor ICT Support 1
Internet
eigenschappen van het fysieke medium... h…
hoeveelheid data die op een verbinding…
servers
een wereldwijde verzameling van onderling verbonden netwerken…
drie dingen die een rol spelen bij het bepalen van de beschik…
drie factoren die van invloed op de throughput zijn
apparaten waarop software geïnstalleerd is waarmee ze informa…
Internet
een wereldwijde verzameling van onderling verbonden netwerken…
eigenschappen van het fysieke medium... h…
drie dingen die een rol spelen bij het bepalen van de beschik…
Software
Systems Software and Applications Soft…
Systems software
operating system
operating system, utilities, and progr…
2 categories of Software
software whose purpose is to manage and control computer hard…
principle part of the systems software
parts of system software
Systems Software and Applications Soft…
2 categories of Software
Systems software
software whose purpose is to manage and control computer hard…
Chapter 3: Software
Beta version
Boot process
Cloud backup
Compiler
An early version of a computer program used to test the softw…
The start-up process of a computer, which includes loading th…
Utility software that creates automated backups to an online…
A program that translates a specific programming language int…
Beta version
An early version of a computer program used to test the softw…
Boot process
The start-up process of a computer, which includes loading th…
13 terms
Lesson 2 - Using Graphic Software
Cropping
Opacity
SVG
Graphics Software
the removal of the outer parts of an image to improve framing
allows you to adjust the transparency of an image;you cannot…
Scalable Vector Graphics is an XML-based vector graphics form…
a program or collection of programs that enable a person to m…
Cropping
the removal of the outer parts of an image to improve framing
Opacity
allows you to adjust the transparency of an image;you cannot…
64 terms
Software
System software
T/F: System software is a single progr…
Operating Systems
Utilities
works with end users, application software, and computer hard…
False, it is a collection of programs that handle hundreds of…
Coordinate computer resources, provide an interface between u…
Perform specific tasks related to managing computer resources
System software
works with end users, application software, and computer hard…
T/F: System software is a single progr…
False, it is a collection of programs that handle hundreds of…
77 terms
Software Engineering Ch 1
Late, Budget, Faults
6
Moore's, Doubles
Hardware curve
The Software Crisis is that Software is Delivered ___,... Over _…
During the past 30 years, software productivity has improved…
M___ law says that processor speed/memory D___ every 2 years
Curve that looks like a "bathtub"
Late, Budget, Faults
The Software Crisis is that Software is Delivered ___,... Over _…
6
During the past 30 years, software productivity has improved…
34 terms
MVA Software Testing Fundamentals 1: Testing Fundamentals Part 1
Testing is the process of _____ an app…
Testing measures the _____ of an appli…
______ should take the view that your…
Testing helps find and correct ______
examining, quality expectations
quality
developers, discovered
defects
Testing is the process of _____ an app…
examining, quality expectations
Testing measures the _____ of an appli…
quality
Hardware and Software Terms
Bluetooth
Document Camera
e-book (e-reader)
Ethernet
wireless technology designed to create small wireless network…
Projection device that uses a video camera to capture and dis…
Portable device designed for reading digital content such as…
A form of local area network allowing several computers to tr…
Bluetooth
wireless technology designed to create small wireless network…
Document Camera
Projection device that uses a video camera to capture and dis…
20 terms
Ch05b-Software - virus, etc
Operating System
Command
Graphical User interface
Application
(computer science) software that controls the execution of co…
availability for use
a user interface based on graphics (icons and pictures and me…
the work of applying something
Operating System
(computer science) software that controls the execution of co…
Command
availability for use
88 terms
Chapter 12 - Systems Support & Security
adaptive maintenance
applications programmer
avoidance
backup
Adds enhancements to an operational system and makes the syst…
Works on new systems development and maintenance
Eliminates risk by adding protective safeguards
Copying data at prescribed intervals, or continuously
adaptive maintenance
Adds enhancements to an operational system and makes the syst…
applications programmer
Works on new systems development and maintenance
27 terms
Chapter 7: Software Evolution
Software Processes
Change in Software
A key problem in changing software
Importance of Evolution
Specification: defining functionality and constraints of so…
is inevitable
Implementing and managing changes to existing software systems
Software systems are critical business assets that must be ch…
Software Processes
Specification: defining functionality and constraints of so…
Change in Software
is inevitable
31 terms
MVA Software Testing Fundamentals 1: Testing Fundamentals Part 2
_____ languages are converted to machi…
Examples of compiled languages are:
_____ languages are compiled to an ___…
Examples of interpreted languages are:
compiled, native
C++, Cobra, Basic, Pascal, Fortran, Delphi
interpreted, intermediate
C#, Visual Basic, F#
_____ languages are converted to machi…
compiled, native
Examples of compiled languages are:
C++, Cobra, Basic, Pascal, Fortran, Delphi
35 terms
MVA Software Testing Fundamentals 2.3: Testing Methodologies - Testing Types
What is regression in software develop…
What is an example of a situation that…
What type of testing helps to ensure s…
A software tester could handle __ of t…
testing outside of the functional area that was changed
user load, disk or processor intensive
accessibility testing
any, advanced
What is regression in software develop…
testing outside of the functional area that was changed
What is an example of a situation that…
user load, disk or processor intensive
42 terms
Software Engineering Pressman Chap 35
Assessment
Factors that affect likely consequence…
RE
Risk
Determine the overall consequences of a risk
Nature, scope and timing of risk
Risk exposure
A potential problem
Assessment
Determine the overall consequences of a risk
Factors that affect likely consequence…
Nature, scope and timing of risk
18 terms
Software Engineer - Notations
use case diagram
example of use case diagram
rules for notations
UML class diagram
shows activities supported by the system
shows entities, attributes, relationships... mostly commonly use…
use case diagram
shows activities supported by the system
example of use case diagram
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