Study sets matching "software support"
Study sets
Diagrams
Classes
Users
c
c
c
a
Question 1... 0 / 1 point... You want a computer to receive automat…
Question 2... 1 / 1 point... Which file attribute cannot be set on…
Question 3... 1 / 1 point... Which utility can be used to change th…
Question 4... 1 / 1 point... What was the name of the Windows 8 int…
c
Question 1... 0 / 1 point... You want a computer to receive automat…
c
Question 2... 1 / 1 point... Which file attribute cannot be set on…
What is the official name of the system…
To access an extra menu in just about a…
Where can you find files that have been…
Windows ___ provides access to most of…
Notification area
right-click
Recycle bin
Control Panel
What is the official name of the system…
Notification area
To access an extra menu in just about a…
right-click
Google Drive
Google Mail
Google Calendar
Drupal
Cloud based collaborative file storage.
Cloud based email system.
Cloud based calendar/scheduling program.
Open source CMS (content management system) that we use to bui…
Google Drive
Cloud based collaborative file storage.
Google Mail
Cloud based email system.
Firmware (rule of thumb)
Firmware
Device drivers
Anti-virus
The OS for an embedded system eg. Console, camera
Semi-permanent software programmed into a read only memory (RO…
Peripheral management i.e communication between hard ware and…
A type of security software that is designed to detect and rem…
Firmware (rule of thumb)
The OS for an embedded system eg. Console, camera
Firmware
Semi-permanent software programmed into a read only memory (RO…
What is a knowledge base?
Which is not a service of expert system…
What is not needed when documenting a s…
What is a flowchart?
It is a resource with information to assist technicians when t…
Automated resolutions
Purchase order
It's a diagram that represents an algorithm or process.
What is a knowledge base?
It is a resource with information to assist technicians when t…
Which is not a service of expert system…
Automated resolutions
Which tab shows you every running proce…
What is the one-stop place for anything…
Which file replaces the boot.ini file u…
Which file is the windows vista/7 boot…
Processes
Task Manager
(BCD) Boot Configuration Data file
Bootmgr
Which tab shows you every running proce…
Processes
What is the one-stop place for anything…
Task Manager
What is a operating system
List the operating systems
Which windows versions use dos as the o…
What is DOS
A set of programs to manage your computer
Windows 3.1 95 98 2000 xp vista 7 8 10
3.1 95 98
First operating system with a commadn line interface disk oper…
What is a operating system
A set of programs to manage your computer
List the operating systems
Windows 3.1 95 98 2000 xp vista 7 8 10
Which of the following is NOT true of a…
Which of the following is an audio port…
Which power supply connector is the mai…
Which of the following is true about AC…
has a heat sink on the PCIe slots
d. ... S/PDIF
d. ... 24-pin
b. ... it travels from a hot line and returns on a neutral line
Which of the following is NOT true of a…
has a heat sink on the PCIe slots
Which of the following is an audio port…
d. ... S/PDIF
Functions that used to be provided by e…
What component is most likely to be ins…
Programs and data that are stored on a…
What audio port connects to an external…
True
hard disk drive
firmware
S/PDIF
Functions that used to be provided by e…
True
What component is most likely to be ins…
hard disk drive
What type of processor memory is locate…
Today's DIMMs use a 64-bit data path. T…
The two major manufacturers of processo…
A DDR4 DIMM with a PC rating of PC4-170…
Level 1 cache
True
False
2133 MHz
What type of processor memory is locate…
Level 1 cache
Today's DIMMs use a 64-bit data path. T…
True
4-pin 12-V connector
8-pin 12v connector
20-pin P1 connector
24-pin P1 connector
An auxiliary motherboard connector used for extra 12-V power t…
An auxiliary motherboard connector used for extra 12-V power t…
Used by an older ATX power supply and motherboard and provided…
Used by the ATX version 2.2 power supply and motherboard and p…
4-pin 12-V connector
An auxiliary motherboard connector used for extra 12-V power t…
8-pin 12v connector
An auxiliary motherboard connector used for extra 12-V power t…
Operating System (OS)
Aero user interface
Aero Snap
Aero Shake
the software that controls a computer. It's the middleman betw…
Windows 7 and Vista provides this 3-D user interface that give…
automatically maximizes a window when you drag it to the top o…
minimize all windows except the one you shake.
Operating System (OS)
the software that controls a computer. It's the middleman betw…
Aero user interface
Windows 7 and Vista provides this 3-D user interface that give…
VGA (video graphics array)
S-Video
DVI (Digital Video Interface)
HDMI
DB-15 port. 15 pin female that transmits analog video. Used by…
4-pin or 7-pin round used to connect to a TV. 4-pin is more co…
transmits digital or analog video.
transmits digital video and audio and is used to connect o hom…
VGA (video graphics array)
DB-15 port. 15 pin female that transmits analog video. Used by…
S-Video
4-pin or 7-pin round used to connect to a TV. 4-pin is more co…
Drain the power
Removing the panel
header
Order of removing components from case
Press and hold power for 3 seconds to drain power supply.
Look at the ports. The motherboard is mounted on the same side…
a connector on a mobo that consists of pins that stick up from…
1. Unplug power supply to mobo.... 2. PATA, SATA, floppy drive ca…
Drain the power
Press and hold power for 3 seconds to drain power supply.
Removing the panel
Look at the ports. The motherboard is mounted on the same side…
Litigation Support Software
Litigation Support Service Provider
In-house computerized litigation suppor…
Document abstract litigation support sy…
Program that assists attorneys and paralegals in organizing, s…
A company that, for a fee, sets up a litigation support system…
A litigation support system set up by the firm's or attorney's…
Software that allows users to enter document abstracts or summ…
Litigation Support Software
Program that assists attorneys and paralegals in organizing, s…
Litigation Support Service Provider
A company that, for a fee, sets up a litigation support system…
"Be willing" to a customer may mean ___…
A(n) ____ service desk responds to ques…
Historically, service desks have been _…
In ITIL, which of the following is an e…
taking ownership of all incidents to closure
internal
cost
a standard change
"Be willing" to a customer may mean ___…
taking ownership of all incidents to closure
A(n) ____ service desk responds to ques…
internal
What is a computer case
What is the purpose of a vga port
What is a s video port
DVI port
A computer case is also known as a chasis which holds primary…
A vga port video graphics array port aka db15 port is a 15 pin…
4 pin or 7 pim round video port used to commect a televisiom.
Digital video imterface transmits audio or digital video
What is a computer case
A computer case is also known as a chasis which holds primary…
What is the purpose of a vga port
A vga port video graphics array port aka db15 port is a 15 pin…
Litigation Support Software
Litigation Support Service Provider
In-house computerized litigation suppor…
Document abstract litigation support sy…
Program that assists attorneys and paralegals in organizing, s…
A company that, for a fee, sets up a litigation support system…
A litigation support system set up by the firm's or attorney's…
Software that allows users to enter document abstracts or summ…
Litigation Support Software
Program that assists attorneys and paralegals in organizing, s…
Litigation Support Service Provider
A company that, for a fee, sets up a litigation support system…
4-pin 12-V connector
8-pin 12v connector
20-pin P1 connector
24-pin P1 connector
An auxiliary motherboard connector used for extra 12-V power t…
An auxiliary motherboard connector used for extra 12-V power t…
Used by an older ATX power supply and motherboard and provided…
Used by the ATX version 2.2 power supply and motherboard and p…
4-pin 12-V connector
An auxiliary motherboard connector used for extra 12-V power t…
8-pin 12v connector
An auxiliary motherboard connector used for extra 12-V power t…
What is the distance between adjacent d…
What are the two common classes of LCD…
What happens when a flash memory card i…
What icon might you see in Device Manag…
pixel pitch
Twisted Nematic (TN)... In-Plane Switching (IPS)
a drive letter is assigned to the device and you can see it in…
yellow triangle
What is the distance between adjacent d…
pixel pitch
What are the two common classes of LCD…
Twisted Nematic (TN)... In-Plane Switching (IPS)
4-pin 12-V connector
8-pin 12v connector
20-pin P1 connector
24-pin P1 connector
An auxiliary motherboard connector used for extra 12-V power t…
An auxiliary motherboard connector used for extra 12-V power t…
Used by an older ATX power supply and motherboard and provided…
Used by the ATX version 2.2 power supply and motherboard and p…
4-pin 12-V connector
An auxiliary motherboard connector used for extra 12-V power t…
8-pin 12v connector
An auxiliary motherboard connector used for extra 12-V power t…
32 Bit Operating System
64 bit OS
Action Center
Active Directory
Type of operating system that processes 32 bits at a time
Type of operating system that processes 32 bits a time
A tool in windows 8/7 that lists errors and issues that need a…
A windows server directory database and service that is used i…
32 Bit Operating System
Type of operating system that processes 32 bits at a time
64 bit OS
Type of operating system that processes 32 bits a time
Office Application Suite
a) Word Processor
b) Spreadsheet
Cell
ex: Microsoft Office, Apple iWork or Apache OpenOffice... - inclu…
an application that's used to create, edit, and format text do…
ex: Microsoft Excel or Numbers... - creates electronic worksheets…
in a spreadsheet, the intersection of a row and a column... - cel…
Office Application Suite
ex: Microsoft Office, Apple iWork or Apache OpenOffice... - inclu…
a) Word Processor
an application that's used to create, edit, and format text do…
What is the unit of information called…
True or false? Phone cords are a type o…
Which statement regarding 10-Gigabit Et…
What cable system utilizes a fiber-opti…
Frame
False
It is a good choice for backbone networks
1000BaseFx
What is the unit of information called…
Frame
True or false? Phone cords are a type o…
False
What statement about FRU is true?... a. a…
What is the name for the type of flash…
Functions that used to be provided by e…
If you have a PCI Express Version 2 vid…
c. a support technician should know how to replace one
c. solid state drive
True
d. 8
What statement about FRU is true?... a. a…
c. a support technician should know how to replace one
What is the name for the type of flash…
c. solid state drive