Study sets matching "software support"
Study sets
Diagrams
Classes
Users
c
c
c
a
Question 1... 0 / 1 point... You want a computer to receive automat…
Question 2... 1 / 1 point... Which file attribute cannot be set on…
Question 3... 1 / 1 point... Which utility can be used to change th…
Question 4... 1 / 1 point... What was the name of the Windows 8 int…
c
Question 1... 0 / 1 point... You want a computer to receive automat…
c
Question 2... 1 / 1 point... Which file attribute cannot be set on…
What type of processor memory is locate…
Today's DIMMs use a 64-bit data path. T…
The two major manufacturers of processo…
A DDR4 DIMM with a PC rating of PC4-170…
Level 1 cache
True
False
2133 MHz
What type of processor memory is locate…
Level 1 cache
Today's DIMMs use a 64-bit data path. T…
True
What is a operating system
List the operating systems
Which windows versions use dos as the o…
What is DOS
A set of programs to manage your computer
Windows 3.1 95 98 2000 xp vista 7 8 10
3.1 95 98
First operating system with a commadn line interface disk oper…
What is a operating system
A set of programs to manage your computer
List the operating systems
Windows 3.1 95 98 2000 xp vista 7 8 10
False
True
Volume
True
T or F: The price for Windows 7 is the same regardless of the…
T or F: The OEM version of Windows can only be installed on a…
When a partition is formatted with a file and assigned a lette…
T or F: An upgrade from Windows Vista to 7 carries application…
False
T or F: The price for Windows 7 is the same regardless of the…
True
T or F: The OEM version of Windows can only be installed on a…
Coding
Scripting
Scripts
Programming Languages
The primary method of allowing intercommunication between huma…
Coding in a script language
Instructions used to perform a single or limited range task.
Special languages that software developers use to write instru…
Coding
The primary method of allowing intercommunication between huma…
Scripting
Coding in a script language
SD, SDHC
DVD-R DL, DVD+R DL
DVD-RAM, BD-RE
Solid state drives, magnetic drives, an…
What two SD standards utilize the FAT file system?
What two optical disc drive standards support writing discs wi…
What two optical disc drive standards allow for rewritable dis…
What three types of technologies are used inside hard drives?
SD, SDHC
What two SD standards utilize the FAT file system?
DVD-R DL, DVD+R DL
What two optical disc drive standards support writing discs wi…
False
True
True
True
A tower case conserves space since it can double as a monitor…
A tower case conserves space since it can double as a monitor…
Some boards designed to support multiple PCIe video cards will…
An Ethernet port has a connector called an RJ-45 to connect to…
False
A tower case conserves space since it can double as a monitor…
True
A tower case conserves space since it can double as a monitor…
Which of the following is NOT true of a…
Which of the following is an audio port…
Which power supply connector is the mai…
Which of the following is true about AC…
has a heat sink on the PCIe slots
d. ... S/PDIF
d. ... 24-pin
b. ... it travels from a hot line and returns on a neutral line
Which of the following is NOT true of a…
has a heat sink on the PCIe slots
Which of the following is an audio port…
d. ... S/PDIF
Litigation Support Software
Litigation Support Service Provider
In-house computerized litigation suppor…
Document abstract litigation support sy…
Program that assists attorneys and paralegals in organizing, s…
A company that, for a fee, sets up a litigation support system…
A litigation support system set up by the firm's or attorney's…
Software that allows users to enter document abstracts or summ…
Litigation Support Software
Program that assists attorneys and paralegals in organizing, s…
Litigation Support Service Provider
A company that, for a fee, sets up a litigation support system…
Functions that used to be provided by e…
What component is most likely to be ins…
Programs and data that are stored on a…
What audio port connects to an external…
True
hard disk drive
firmware
S/PDIF
Functions that used to be provided by e…
True
What component is most likely to be ins…
hard disk drive
bcdedit
bootrec
bootsect
chkdsk /r
bcdedit is a command-line tool for manually editing the BCD.
a Windows command tool for fixing the BCD store and boot secto…
A Windows command used to repair a dual-boot system.
A Windows command to check the hard drive for errors and repai…
bcdedit
bcdedit is a command-line tool for manually editing the BCD.
bootrec
a Windows command tool for fixing the BCD store and boot secto…
Firmware (rule of thumb)
Firmware
Device drivers
Anti-virus
The OS for an embedded system eg. Console, camera
Semi-permanent software programmed into a read only memory (RO…
Peripheral management i.e communication between hard ware and…
A type of security software that is designed to detect and rem…
Firmware (rule of thumb)
The OS for an embedded system eg. Console, camera
Firmware
Semi-permanent software programmed into a read only memory (RO…
The price for Windows 7 is the same reg…
The OEM version of Windows 7 can only b…
A computer must have a DVD drive in ord…
When a partition is formatted with a fi…
False
True
False
True
The price for Windows 7 is the same reg…
False
The OEM version of Windows 7 can only b…
True
Before USB devices became so popular, w…
Which of the following can be used to c…
When a laptop is missing a port or slot…
What is the most commonly used form fac…
ExpressCard
ESD strap
USB dongle
ATX
Before USB devices became so popular, w…
ExpressCard
Which of the following can be used to c…
ESD strap
32 Bit Operating System
64 bit OS
Action Center
Active Directory
Type of operating system that processes 32 bits at a time
Type of operating system that processes 32 bits a time
A tool in windows 8/7 that lists errors and issues that need a…
A windows server directory database and service that is used i…
32 Bit Operating System
Type of operating system that processes 32 bits at a time
64 bit OS
Type of operating system that processes 32 bits a time
4-pin 12-V connector
8-pin 12v connector
20-pin P1 connector
24-pin P1 connector
An auxiliary motherboard connector used for extra 12-V power t…
An auxiliary motherboard connector used for extra 12-V power t…
Used by an older ATX power supply and motherboard and provided…
Used by the ATX version 2.2 power supply and motherboard and p…
4-pin 12-V connector
An auxiliary motherboard connector used for extra 12-V power t…
8-pin 12v connector
An auxiliary motherboard connector used for extra 12-V power t…
What is a computer case
What is the purpose of a vga port
What is a s video port
DVI port
A computer case is also known as a chasis which holds primary…
A vga port video graphics array port aka db15 port is a 15 pin…
4 pin or 7 pim round video port used to commect a televisiom.
Digital video imterface transmits audio or digital video
What is a computer case
A computer case is also known as a chasis which holds primary…
What is the purpose of a vga port
A vga port video graphics array port aka db15 port is a 15 pin…
What is the distance between adjacent d…
What are the two common classes of LCD…
What happens when a flash memory card i…
What icon might you see in Device Manag…
pixel pitch
Twisted Nematic (TN)... In-Plane Switching (IPS)
a drive letter is assigned to the device and you can see it in…
yellow triangle
What is the distance between adjacent d…
pixel pitch
What are the two common classes of LCD…
Twisted Nematic (TN)... In-Plane Switching (IPS)
4-pin 12-V connector
8-pin 12v connector
20-pin P1 connector
24-pin P1 connector
An auxiliary motherboard connector used for extra 12-V power t…
An auxiliary motherboard connector used for extra 12-V power t…
Used by an older ATX power supply and motherboard and provided…
Used by the ATX version 2.2 power supply and motherboard and p…
4-pin 12-V connector
An auxiliary motherboard connector used for extra 12-V power t…
8-pin 12v connector
An auxiliary motherboard connector used for extra 12-V power t…
Office Application Suite
a) Word Processor
b) Spreadsheet
Cell
ex: Microsoft Office, Apple iWork or Apache OpenOffice... - inclu…
an application that's used to create, edit, and format text do…
ex: Microsoft Excel or Numbers... - creates electronic worksheets…
in a spreadsheet, the intersection of a row and a column... - cel…
Office Application Suite
ex: Microsoft Office, Apple iWork or Apache OpenOffice... - inclu…
a) Word Processor
an application that's used to create, edit, and format text do…
computer
hardware
input devices
output devices
an information processing electronic device that can be used t…
physical parts of a computer- input devices, CPU, primary and…
allow the user or device to feed data into the computer... -keybo…
allow user to view and possible hear processes data... -printers,…
computer
an information processing electronic device that can be used t…
hardware
physical parts of a computer- input devices, CPU, primary and…
What statement about FRU is true?... a. a…
What is the name for the type of flash…
Functions that used to be provided by e…
If you have a PCI Express Version 2 vid…
c. a support technician should know how to replace one
c. solid state drive
True
d. 8
What statement about FRU is true?... a. a…
c. a support technician should know how to replace one
What is the name for the type of flash…
c. solid state drive
Speaking to the customer
Know
Relate
Understand
The first step in resolving the customers computer problem
Call your customer by name
Create a one-to-one connection between you and your customer.
Determine the customer's level of knowledge about the computer…
Speaking to the customer
The first step in resolving the customers computer problem
Know
Call your customer by name