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Study sets matching "supply management chapter 9"

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Study sets matching "supply management chapter 9"

17 terms
Supply Chain Management: Chapter 9
Transportation
Common Carriers
Contract Carriers
Exempt Carriers
Moves products to geographically distanced markets in order t…
Offer transportation services to all shippers at published ra…
Not bound to serve the general public. Instead, serve specifi…
A company operating vehicles and performing services or carry…
Transportation
Moves products to geographically distanced markets in order t…
Common Carriers
Offer transportation services to all shippers at published ra…
37 terms
Supply Chain Management: Chapter 9
Who is the focal point of all decision…
Service Package
Service packages consist of:
Supporting facility
the customer
a bundle of goods and services that is provided in some envio…
supporting facility, facilitating goods, information, explici…
the physical resources that must be in place before a service…
Who is the focal point of all decision…
the customer
Service Package
a bundle of goods and services that is provided in some envio…
28 terms
Chapter 9 Supply Management
The independent variable is the quanti…
A seasonal index less than 1.0 means t…
The slope of the regression equation i…
Forecasts are almost always wrong.
False
True
False
True
The independent variable is the quanti…
False
A seasonal index less than 1.0 means t…
True
68 terms
TCU Jordan Supply Chain Management: Chapter 9
Customer Service Management (CSM)
What is the hierarchy of commitment to…
Basic Service
What are the 6 basic rights that a ser…
Design and execution of the processes that provide customers…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
Product availability, reliability, and lead time performance
1. Right Amount... 2. Right Product... 3. Right Place... 4. Right Time…
Customer Service Management (CSM)
Design and execution of the processes that provide customers…
What is the hierarchy of commitment to…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
25 terms
Chapter 9: Operations and Supply Chain Management
Operations Management
Process Management
Supply chain Management
Product/Service Management
The effective design, development, and management of the proc…
The design and development of the work flow and connectivity…
The management of interdependencies among suppliers, manufact…
The variety of activities that commence with the design and d…
Operations Management
The effective design, development, and management of the proc…
Process Management
The design and development of the work flow and connectivity…
17 terms
Chapter 9: Quality in Supply Management
Quality Management
Quality Control
Six Sigma
Lean Six Sigma
ensures that all activities to design and implement a product…
compares the actual quality received with the intended goals.
a quality process that strives for a measure of quality near…
Incorporates lean thinking to eliminate waste and improve qua…
Quality Management
ensures that all activities to design and implement a product…
Quality Control
compares the actual quality received with the intended goals.
19 terms
Supply Chain and Management Chapter 9 Vocab
Customer Service Management
Customer Success
Customer Satisfaction
Basic Service
design and execution of the processes that provide customers…
assist customers in meeting their objectives
meet or exceed customer expectations
supplier's ability to provide product availability, lead time…
Customer Service Management
design and execution of the processes that provide customers…
Customer Success
assist customers in meeting their objectives
20 terms
Supply Chain Management Chapter 9
Warehousing
Strategic Warehousing
Consolidation
Break-bulk
Traditionally viewed to hold inventory, now it is an assortme…
Offers manufacturers a way to reduce dwell time of parts and…
Occurs when a warehouse receives materials from a number of s…
Occurs when a warehouse receives a single large shipment and…
Warehousing
Traditionally viewed to hold inventory, now it is an assortme…
Strategic Warehousing
Offers manufacturers a way to reduce dwell time of parts and…
15 terms
Supply Chain Management Chapter 9
A BOM file is also called which of the…
Which of the following industry types…
A product tree can do which of the fol…
Which of the following is one of the m…
Product Tree
Assemble-to-order
Help to compute component usage
To determine the amount of materials needed to produce each e…
A BOM file is also called which of the…
Product Tree
Which of the following industry types…
Assemble-to-order
24 terms
Chapter 9: Supply Chain Inventory Management
A stock of materials used to satisfy c…
The planning and controlling of invent…
The sum of the cost of capital plus th…
A customer order that cannot be filled…
inventory
inventory management
inventory holding cost
backorder
A stock of materials used to satisfy c…
inventory
The planning and controlling of invent…
inventory management
35 terms
Chapter 9: Supply Chain Inventory Management
Inventory Management
Inventory Costs
Why we want to hold inventories
Cycle Inventory
The planning and controlling of inventories in order to meet…
interest or opportunity cost, storage or handling costs, taxe…
Improve Customer Service- Stock-outs and Back-orders... Reduce O…
Lot Sizing principles... 1. The lot size, Q, varies directly wit…
Inventory Management
The planning and controlling of inventories in order to meet…
Inventory Costs
interest or opportunity cost, storage or handling costs, taxe…
36 terms
Chapter 9: Supply Chain Inventory Management
How to reduce: Cycle Inventory
How to reduce: Pipeline inventory
How to reduce: Safety Stock
How to reduce: Anticipation Inventory
Reduce lot size
reduce lead time
Reduce uncertainties - how? maybe by ordering when we get clo…
Match demand rate with supply rate
How to reduce: Cycle Inventory
Reduce lot size
How to reduce: Pipeline inventory
reduce lead time
69 terms
TCU Jordan Supply Chain Management: Chapter 9
Customer Service Management (CSM)
What is the hierarchy of commitment to…
Basic Service
What are the 6 basic rights that a ser…
Design and execution of the processes that provide customers…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
Product availability, reliability, and lead time performance
1. Right Amount... 2. Right Product... 3. Right Place... 4. Right Time…
Customer Service Management (CSM)
Design and execution of the processes that provide customers…
What is the hierarchy of commitment to…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
17 terms
Chapter 9 - Supply Chain Management and Information Systems
Advanced shipping notice (ASN)
Bullwhip effect
Channel captain
Collaborative planning, forecasting, a…
A document from a supplier to a distribution centre that info…
The build up of inventory in an uncoordinated supply chain, w…
The most powerful member in the distribution channel of goods…
The sharing of sales forecast and related business informatio…
Advanced shipping notice (ASN)
A document from a supplier to a distribution centre that info…
Bullwhip effect
The build up of inventory in an uncoordinated supply chain, w…
60 terms
Chapter 9: Supply Chain Inventory Management
lot size
inventory
inventory holding cost
lot sizing
the quantity of an inventory item management either buys from…
the stock of materials used to satisfy customer demand or to…
aka carrying cost... the sum of the cost of capital + variable c…
the determination of how frequently and in what quantity to o…
lot size
the quantity of an inventory item management either buys from…
inventory
the stock of materials used to satisfy customer demand or to…
39 terms
Chapter 9 Supply Chain Management (Concepts)
Forecast
Most common forecast types
Demand Forecast
Supply Forecasts
Estimate of the future level of some variable. Most often dem…
Demand, Supply, Price,
Considering overall market demand and firm level demand
Predict material availability based upon suppliers, trends, r…
Forecast
Estimate of the future level of some variable. Most often dem…
Most common forecast types
Demand, Supply, Price,
22 terms
Chapter 9 (Supply Chain & Logistics Management)
Supply Chain
Notes 9-1
Distribution channels; Marketing chann…
Finances
A set of three or more companies directly linked by one or mo…
Products and the services involved in getting them to custome…
Downstream; Are intermediaries, (wholesalers, distributors, a…
Upstream; When you purchase a T-shirt, the money flows out of…
Supply Chain
A set of three or more companies directly linked by one or mo…
Notes 9-1
Products and the services involved in getting them to custome…
Chapter 9 - Supply Chain Inventory Management
inventory
inventory holding cost
stockout
backorder
a stock of materials used to satisfy customer demand or to su…
the sum of the cost of capital and the variable costs of keep…
an order that cannot be satisfied, resulting in a loss of the…
a customer order that cannot be fulfilled when promised or de…
inventory
a stock of materials used to satisfy customer demand or to su…
inventory holding cost
the sum of the cost of capital and the variable costs of keep…
16 terms
Chapter 9 Supply Chain & Logistics Management
Supply chain
Distribution channels
Supply chain orientation
Supply chain integration
3+ companies linked by the flow of products, services, financ…
Intermediaries through which products flow downstream (wholes…
Management philosophy, outward focus on managing flows across…
Ultimate objective of supply chain management; supply chain e…
Supply chain
3+ companies linked by the flow of products, services, financ…
Distribution channels
Intermediaries through which products flow downstream (wholes…
41 terms
Chapter 9: Supply Chain Inventory Management
inventory management
lot size
inventory
inventory holding costs
the planning and controlling of inventories in order to meet…
the quantity of an inventory item management either buys from…
a stock of materials used to satisfy customer demand or to su…
the sum of the cost of capital and the variable costs of keep…
inventory management
the planning and controlling of inventories in order to meet…
lot size
the quantity of an inventory item management either buys from…
31 terms
Chapter 9 Intro to Supply Chain Management
Logistics
Logistics is necessary to:
Logistics provides:
Common Carriers (Legal Forms of Transp…
"...the process of PLANNING, IMPLEMENTING, AND CONTROLLING th…
- move goods from source to location needed... - move goods from…
Time & Place Utility: products have little value to the custo…
offer transportation services to all shippers at published ra…
Logistics
"...the process of PLANNING, IMPLEMENTING, AND CONTROLLING th…
Logistics is necessary to:
- move goods from source to location needed... - move goods from…
28 terms
Chapter 9 - Customer Relationship management and supply chain management
Taste profiling
Persuasion Profiling
Micro-profiling
Customer relationship management (CRM)
when websites track what you buy or look at and remember your…
tries to guess what will persuade you to buy something.
encase individuals in a silent, subtle bubble, isolating them…
customer-focused and customer-driven organizational strategy.…
Taste profiling
when websites track what you buy or look at and remember your…
Persuasion Profiling
tries to guess what will persuade you to buy something.
41 terms
Chapter 9: Supply Chain Inventory Management
inventory management
lot size
inventory
inventory holding costs
the planning and controlling of inventories in order to meet…
the quantity of an inventory item management either buys from…
a stock of materials used to satisfy customer demand or to su…
the sum of the cost of capital and the variable costs of keep…
inventory management
the planning and controlling of inventories in order to meet…
lot size
the quantity of an inventory item management either buys from…
48 terms
Chapter 9 ERP Supply Chain Management
Supply Chain Management
Supply Chain
Cash to Cash cycle
Purchase to Pay process
art and science that goes into making sure that the right pro…
All the products that reach a consumer represent the cumulati…
when a party in the supply chain pays for goods and services…
Order goods and services when needed, receive them in satisfa…
Supply Chain Management
art and science that goes into making sure that the right pro…
Supply Chain
All the products that reach a consumer represent the cumulati…
35 terms
Chapter 9 supply chain and logistics management
supply chain
distribution channels (marketing chann…
supply chain orientation
supply chain management
set of three or more companies directly linked by one or more…
intermediaries-wholesalers, distributors, and retailers- thro…
management philosophy that guides the actions of company memb…
actions the firm takes to coordinate the various flows within…
supply chain
set of three or more companies directly linked by one or more…
distribution channels (marketing chann…
intermediaries-wholesalers, distributors, and retailers- thro…
21 terms
Supply Chain chapter 9 customer service management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
Chapter 9 supply chain and logistics management
supply chain
distribution channels (marketing chann…
supply chain orientation
supply chain management
set of three or more companies directly linked by one or more…
intermediaries-wholesalers, distributors, and retailers- thro…
management philosophy that guides the actions of company memb…
actions the firm takes to coordinate the various flows within…
supply chain
set of three or more companies directly linked by one or more…
distribution channels (marketing chann…
intermediaries-wholesalers, distributors, and retailers- thro…
29 terms
Chapter 9: Operations and Supply Chain Management
Operations Management
Process Management
Supply Chain Management
Product/Service Management
The effective design, development, and management of the proc…
The design and development of the work flow and connectivity…
The management of the inter-dependencies among suppliers, man…
The variety of activities that start with the design and deve…
Operations Management
The effective design, development, and management of the proc…
Process Management
The design and development of the work flow and connectivity…
23 terms
Supply Chain - Chapter 9 (Customer Service Management)
Customer service management
Omnichannel
Basic service
Product availability
The design and execution of the processes that provide custom…
Cross-channel business model that companies use to increase c…
A supplier's ability to provide product availability, lead-ti…
The capacity to have inventory present when and where it is d…
Customer service management
The design and execution of the processes that provide custom…
Omnichannel
Cross-channel business model that companies use to increase c…
38 terms
Chapter 9.2: Supply Chain Management Systems
supply chain
link
flow, supply chain
intermediate products, reverse direction
network of organizations and business processes for procuring…
supply chains --- suppliers, manufacturing plants, distributi…
materials, information, and payments --- through the --- in b…
goods start out as raw materials and, as they move through th…
supply chain
network of organizations and business processes for procuring…
link
supply chains --- suppliers, manufacturing plants, distributi…
46 terms
TCU London Supply Chain Management: Chapter 9
What is Customer Service Management (C…
What is the hierarchy of commitment to…
Basic Service
What are the 6 basic rights that a ser…
Design and execution of the processes that provide customers…
1. Basic Service- product availability, lead-time performance…
a supplier's ability to provide product availability, lead-ti…
1. Right Amount... 2. Right Product... 3. Right Place... 4. Right Time…
What is Customer Service Management (C…
Design and execution of the processes that provide customers…
What is the hierarchy of commitment to…
1. Basic Service- product availability, lead-time performance…
69 terms
TCU Jordan Supply Chain Management: Chapter 9
Customer Service Management (CSM)
What is the hierarchy of commitment to…
Basic Service
What are the 6 basic rights that a ser…
Design and execution of the processes that provide customers…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
Product availability, reliability, and lead time performance
1. Right Amount... 2. Right Product... 3. Right Place... 4. Right Time…
Customer Service Management (CSM)
Design and execution of the processes that provide customers…
What is the hierarchy of commitment to…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
68 terms
TCU Jordan Supply Chain Management: Chapter 9
Customer Service Management (CSM)
What is the hierarchy of commitment to…
Basic Service
What are the 6 basic rights that a ser…
Design and execution of the processes that provide customers…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
Product availability, reliability, and lead time performance
1. Right Amount... 2. Right Product... 3. Right Place... 4. Right Time…
Customer Service Management (CSM)
Design and execution of the processes that provide customers…
What is the hierarchy of commitment to…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
29 terms
Chapter 9 Customer Relationship Management and Supply Chain Management
analytical CRM system
operational CRM system
collaborative CRM system
taste profiling
a CRM system that analyzes customer behavior perceptions in o…
a CRM system that supports the front-office business processe…
a CRM system where communications between the organization an…
when websites track what you buy or look at and remember your…
analytical CRM system
a CRM system that analyzes customer behavior perceptions in o…
operational CRM system
a CRM system that supports the front-office business processe…
Chapter 9 Production and Operation Management + supply chain
Production
Product Management
Operations Management
Form Utility
creation of finished goods and services using factors of prod…
term used to describe all activities of managers do to help t…
area in management that converts resources into goods and ser…
Value producers add to materials in the creation of finished…
Production
creation of finished goods and services using factors of prod…
Product Management
term used to describe all activities of managers do to help t…
27 terms
Chapter 9: Customer Relationship Management and Supply Chain Management
analytical CRM system
bullwhip effect
bundling
campaign management applications
CRM system that analyzes customer behaviour and perceptions i…
erratic shifts in orders up and down the supply chain.
a form of cross selling where an enterprise sells a group of…
campaign management applications CRM applications that help o…
analytical CRM system
CRM system that analyzes customer behaviour and perceptions i…
bullwhip effect
erratic shifts in orders up and down the supply chain.
60 terms
Chapter 9: Supply Chain Inventory Management
lot size
inventory
inventory holding cost
lot sizing
the quantity of an inventory item management either buys from…
the stock of materials used to satisfy customer demand or to…
aka carrying cost... the sum of the cost of capital + variable c…
the determination of how frequently and in what quantity to o…
lot size
the quantity of an inventory item management either buys from…
inventory
the stock of materials used to satisfy customer demand or to…
65 terms
Chapter 9 Managing Inventory in the Supply Chain
What are Inventories?
Effective Management of Inventories in…
Reasons FOR Inventories
Reasons AGAINST Inventories
-Finished product held for sale... -Goods in warehouses... -Work in…
The effective management of inventories in the supply chain i…
1. Improve customer service... (Provides immediacy in product av…
1. They consume capital resources that might be put to better…
What are Inventories?
-Finished product held for sale... -Goods in warehouses... -Work in…
Effective Management of Inventories in…
The effective management of inventories in the supply chain i…
20 terms
Managing Operations Across the Supply Chain Chapter 9
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
The measurement of the impact of stockouts over time, or over…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
Chapter 9/10 - Logistics Management/Supply Chain Management
What is the role and purpose of wareho…
Supply Chain Management
What are the objectives of supply chai…
What is the objective of logistics man…
The basic functions of warehousing include movement, storage,…
is the coordination of activities related to procuring materi…
is to build a chain of suppliers that focuses on maximizing v…
Obtain efficient operations through the integration of all ma…
What is the role and purpose of wareho…
The basic functions of warehousing include movement, storage,…
Supply Chain Management
is the coordination of activities related to procuring materi…
51 terms
Operations Chapter 9 - Supply Chain Inventory Managment
Inventory managment
Lot Size
Inventory Holding cost (or carrying co…
Pressures for small inventories (3)
Planning and controlling of inventories in order to meet the…
Quantity of an inventory item management either buys from a s…
Sum of the cost o capital and variable costs of items on hand…
Cost of Capital... Storage and Handling Costs... Taxes, Insurance,…
Inventory managment
Planning and controlling of inventories in order to meet the…
Lot Size
Quantity of an inventory item management either buys from a s…
64 terms
Supply Chain (Chapter 9)
Who is responsible for Customer Servic…
The design and execution of the proces…
What is the foundation of Customer Ser…
What is the Hierarchy of Organization…
Operations Managers
Customer Service Management
Excellent service
Customer Success...Customer Satisfaction...Basic Service
Who is responsible for Customer Servic…
Operations Managers
The design and execution of the proces…
Customer Service Management
25 terms
Chapter 9&15: Supply Chain Managment
CAD
Just-in-Time Inventory Control
Mass-Customization
Channel of Distribution
Computer Aided Design
Inventory system in which companies manufacture or purchase g…
a principle in which companies produce in large volumes, but…
The network of organizations and processes that links produce…
CAD
Computer Aided Design
Just-in-Time Inventory Control
Inventory system in which companies manufacture or purchase g…
39 terms
chapter 9 MANAGING INVENTORY IN THE SUPPLY CHAIN
Reasons for Carrying Inventory
Batching Economies/Cycle Stocks
Transportation
Procurement
reduced inventory levels and maintained appropriate customer…
Can result in accumulation of inventory that will not be used…
Carriers frequently offer rate discounts for shipping larger…
Schedule of prices that reflect the quantity purchased
Reasons for Carrying Inventory
reduced inventory levels and maintained appropriate customer…
Batching Economies/Cycle Stocks
Can result in accumulation of inventory that will not be used…
18 terms
Supply Chain Chapter 9 Customer Service Management MU
hierarchy of commitment to customers
6 basic customer service rights
stockout
fill rate
1. customer success: assist customers in meeting their object…
1. right amount... 2. right product... 3. right place... 4. right time…
firm has depleted inventory of an item that is supposed to be…
measures the impact of stockouts over time or over multiple o…
hierarchy of commitment to customers
1. customer success: assist customers in meeting their object…
6 basic customer service rights
1. right amount... 2. right product... 3. right place... 4. right time…
69 terms
Operations Management Processes & Supply Chains 9E: Chapter 9 Supply Chain Design(Key Terms)
Supply Chain Design
Inventory
Inventory Holding Cost
Stockout
Designing a firms supply chain to meet competitive priorities…
A stock of materials used to satisfy customer demand or to su…
The sum of the cost of capital and the variable costs of keep…
An order that cannot be satisfied, resulting in a loss of the…
Supply Chain Design
Designing a firms supply chain to meet competitive priorities…
Inventory
A stock of materials used to satisfy customer demand or to su…
13 terms
Chapter 9 Exam 2 Managing Supply Chains
Inventory
Inventory Holding Cost
Pressures for Small Inventories
Pressures for Large Inventories
A stock of materials used to satisfy customer demand or to su…
The sum of the cost of capital and the variable costs of keep…
- Cost of Capital.... - Storage and Handling Costs.... - Taxes, Ins…
- Customer Service - Speeds up delivery. Prevents stockouts o…
Inventory
A stock of materials used to satisfy customer demand or to su…
Inventory Holding Cost
The sum of the cost of capital and the variable costs of keep…
31 terms
Chapter 9 Managing Supply Chains Book Vocab
Inventory Management
Lot size
Inventory
Inventory holding cost
The planning and controlling of inventories in order to meet…
the quantity of an inventory item management either buys from…
A stock of materials used to satisfy customer demand or to su…
The sum of the cost of capital and the variable costs of keep…
Inventory Management
The planning and controlling of inventories in order to meet…
Lot size
the quantity of an inventory item management either buys from…
96 terms
Supply Chain Chapter 9
Importance of inventory in the economy…
Major types of inventory and reasons f…
Major types of costs associated with i…
Approaches to managing inventory
...
...
...
...
Importance of inventory in the economy…
...
Major types of inventory and reasons f…
...
Supply Chain Chapter 9
Overall market demand vs firm level de…
Law 1 of Forecasting
Law 2 of Forecasting
Law 3 of Forecasting
demand for hybrid cars will increase to 5 million by 2016 (ov…
Forecasts are almost always wrong (but still useful) ... Goal is…
Forecasts for the near term tend to be more accurate (like th…
Forecasts for groups of products/services tend to be more acc…
Overall market demand vs firm level de…
demand for hybrid cars will increase to 5 million by 2016 (ov…
Law 1 of Forecasting
Forecasts are almost always wrong (but still useful) ... Goal is…
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