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Study sets matching "term:apologies = (account) admission that a failure event occurred, acceptance of responsibility, expression of regret"

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Study sets matching "term:apologies = (account) admission that a failure event occurred, acceptance of responsibility, expression of regret"

30 terms
Chapter 3 Terms
Concealment
Conflict
Silence
Apology
Deception through the holding back of information so that the…
Interaction of people over real or falsely perceived goals
Either offering no response to a reproach or ignoring it by c…
Statement in which the person admits a failure event and exce…
Concealment
Deception through the holding back of information so that the…
Conflict
Interaction of people over real or falsely perceived goals
30 terms
U100 Chapter Three
Identity needs
Instrumental needs
Relational needs
Save face
Needs we satisfy when we present who we are to other people
Needs we satisfy when we accomplish tasks
Needs we satisfy when we manage our relationships
Restore the image we were trying to convey originally
Identity needs
Needs we satisfy when we present who we are to other people
Instrumental needs
Needs we satisfy when we accomplish tasks
41 terms
CH 10 Managing Relationship Challenges
failure events
relational expectations
reproach
account
violations of understandings that occur between people in int…
can be implicit (implied) or explicit (spoken of)
message that a failure event has occurred, usually direct sta…
the response to the reproach
failure events
violations of understandings that occur between people in int…
relational expectations
can be implicit (implied) or explicit (spoken of)
15 terms
U100 pt 1
Maintain face
Account
Assertive messages
Aggravating reproach
Prevent loss of face providing support
A stated response to a reproach by person accused of the fail…
Messages wr argue for rights while reckognizing rights of oth…
Severe intense declaration of occurence of a failure event
Maintain face
Prevent loss of face providing support
Account
A stated response to a reproach by person accused of the fail…
28 terms
U-100 Communication Chapter 3
Identity needs
Instrumental needs
Relational needs
Save Face
using communication to present who you are to other people
To accomplish a task or perform a job. But, the new employee…
Using communication through the management of relationships f…
restoring the image that we were originally trying to convey…
Identity needs
using communication to present who you are to other people
Instrumental needs
To accomplish a task or perform a job. But, the new employee…
31 terms
Chapter 3 key terms
Identity needs
Instrumental needs
Relational needs
Save Face
The needs we satisfy when we present who we are to other peop…
The needs we satisfy when we accomplish tasks or perform a job
The needs we satisfy when we manage our relationships
Restore the image that we were originally trying to convey be…
Identity needs
The needs we satisfy when we present who we are to other peop…
Instrumental needs
The needs we satisfy when we accomplish tasks or perform a job
31 terms
Chapter 3 U-100 test
Identity needs
Instrumental needs
Relational needs
Save face
When we present who we are to other people
When we accomplish tasks or perform jobs
When we manage our relationships
Restore image we were trying to coney before our face was thr…
Identity needs
When we present who we are to other people
Instrumental needs
When we accomplish tasks or perform jobs
31 terms
Chapter 3 Terms (Communication)
Identity Needs
Instrumental Needs
Relational Needs
Save Face
The needs we satisfy when we present who we are to other peop…
The needs we satisfy when we accomplish tasks or perform jobs
The needs we satisfy when we manage our relationships
Restore the image that we were originally trying to convey be…
Identity Needs
The needs we satisfy when we present who we are to other peop…
Instrumental Needs
The needs we satisfy when we accomplish tasks or perform jobs
30 terms
SRL vocabulary
account
denial
silence
justification
a statement in which the person accused of the failure event
stating that a failure event never took place
either offering no response to a reproach or ignoring it by c…
accepting responsibility for a failure event but then trying…
account
a statement in which the person accused of the failure event
denial
stating that a failure event never took place
31 terms
chapter 3 communications
Identity needs
instrumental needs
relational needs
save face
the needs we satisfy when we present who we are to other peop…
the needs we satisfy when we accomplish tasks or perform jobs
the needs we satisfy when we manage our relationships
restore the image that we were originally trying to convey be…
Identity needs
the needs we satisfy when we present who we are to other peop…
instrumental needs
the needs we satisfy when we accomplish tasks or perform jobs
22 terms
Edu-100
Lies
White Lie
Diversions
Leakages
Presentation of false information
A lie that is fairly close to the true and insignificant in i…
Change the focus of the communication to avoid discussing it
Behavioral changes that accompany deception
Lies
Presentation of false information
White Lie
A lie that is fairly close to the true and insignificant in i…
46 terms
Ch.3 U100 Vocab
opposing goals
indivisible goals
conflict
misrepresentations
goals that prevent each other from being attained
goals that only one party can retain
interaction of interdependent people over real or falsely per…
instances in which a speaker produces an incomprehensive mess…
opposing goals
goals that prevent each other from being attained
indivisible goals
goals that only one party can retain
U100 Chapter 3 Key Term Note Cards - Kingery
identity needs
instrumental needs
relational needs
save face
needs we satisfy when we present who we are to people
needs we satisfy when we accomplish tasks or perform jobs
needs we satisfy when we manage our relationships
restore image we were originally trying to convey before our…
identity needs
needs we satisfy when we present who we are to people
instrumental needs
needs we satisfy when we accomplish tasks or perform jobs
31 terms
Challenges To Communication
Identity Needs
Instramental Needs
Relational Needs
Save Face
The needs we satisfy when we present who we are to other peop…
Needs we satisfy when we accomplish tasks or perform jobs.
Needs we satisfy when we manage our relationships.
Restore image lost when original trying ti convey before face…
Identity Needs
The needs we satisfy when we present who we are to other peop…
Instramental Needs
Needs we satisfy when we accomplish tasks or perform jobs.
41 terms
COMM 321 Chapter 10
failure event
reproach
account
5 forms of account
an incident marked by the breaking or violating of a relation…
a message that indicates an expectation has been violated, po…
response to a reproach.
apologies... excuses... justifications... denials... absence of an accoun…
failure event
an incident marked by the breaking or violating of a relation…
reproach
a message that indicates an expectation has been violated, po…
53 terms
com 211 ch 10
socially based expectations
relationship based expectations
implicit understandings
explicit understandings
you have expectations for what is means to be a best friend,…
you and your partner also develop a set of implicit and expli…
represent an unspoken compact between the partners about the…
represent stated compacts and agreements
socially based expectations
you have expectations for what is means to be a best friend,…
relationship based expectations
you and your partner also develop a set of implicit and expli…
86 terms
Bridges to excellence chapter 3
What are the three types of needs we s…
What is an identity need?
What is an instrumental need?
What can instrumental needs be hampere…
Identity, instrumental, relational
Using communication to present who you are to other people, t…
To accomplish a task or perform a job
Problem in perception , listening, expressing ideas, and stra…
What are the three types of needs we s…
Identity, instrumental, relational
What is an identity need?
Using communication to present who you are to other people, t…
31 terms
Bridges to Excellence Ch. 3
Identity Needs
Instrumental Needs
Relational Needs
Save Face
The needs we satisfy when we present who we are to other peop…
The needs we satisfy when we accomplish tasks or perform jobs.
The needs we satisfy when we manage our relationships.
Restore the image that we were originally trying to convey be…
Identity Needs
The needs we satisfy when we present who we are to other peop…
Instrumental Needs
The needs we satisfy when we accomplish tasks or perform jobs.
55 terms
Comm Final Chapter 10
Implicit Understandings
Explicit Understandings
Failure Event
Perceived Partner Uniqueness
unspoken compact between the partners about the relationship…
stated compacts and agreements
An incident marked by the breaking or violating of a relation…
we might not end a relationship if we believe our partner is…
Implicit Understandings
unspoken compact between the partners about the relationship…
Explicit Understandings
stated compacts and agreements
Chapter 3 U100
Identity needs
Instrumental needs
Relational needs
Save Face
The needs we satisfy when we present who we are to other peop…
The needs we satisfy when we accomplish tasks or perform jobs.
The needs we satisfy when we manage our relationships.
Restore the image that we were originally trying to convey be…
Identity needs
The needs we satisfy when we present who we are to other peop…
Instrumental needs
The needs we satisfy when we accomplish tasks or perform jobs.
30 terms
U100 Chapter 3 Note cards
Identity Needs
Instrumental Needs
Relational Needs
Save Face
Involves using communication to present who you are to other…
To accomplish a task or perform a job
Communication is used to satisfy this through the management…
To restore the image that we were originally trying to convey
Identity Needs
Involves using communication to present who you are to other…
Instrumental Needs
To accomplish a task or perform a job
U100 Chapter 3
Identity needs
Instrumental needs
Relational needs
Save Face
The needs we satisfy when we present who we are to other peop…
The needs we satisfy when we accomplish tasks or perform jobs.
The needs we satisfy when we manage our relationships.
Restore the image that we were originally trying to convey be…
Identity needs
The needs we satisfy when we present who we are to other peop…
Instrumental needs
The needs we satisfy when we accomplish tasks or perform jobs.
31 terms
Chapter 3 key terms
Identical needs
Instrumental needs
Relational needs
Save face
the needs we satisfy when we present who we are to other peop…
the needs we satisfy when we accomplish tasks or perform jobs.
the needs we satisfy when we manage our relationships.
restore the image we were originally trying to convey before…
Identical needs
the needs we satisfy when we present who we are to other peop…
Instrumental needs
the needs we satisfy when we accomplish tasks or perform jobs.
30 terms
U100
Identity needs
Instrumental needs
Relation needs
Save face
The needs we satisfy when we present who we are to other peop…
Te needs we satisfy when we accomplish tasks or perform jobs.
The needs we satisfy when we manage our relationships.
Restore the image that we were originally trying to convey be…
Identity needs
The needs we satisfy when we present who we are to other peop…
Instrumental needs
Te needs we satisfy when we accomplish tasks or perform jobs.
31 terms
U100 Communication flashcards
identity needs
instrumental needs
relation needs
save face
The needs we satisfy when we present who we are to other peop…
The needs we satisfy when we accomplish tasks or preform jobs.
The needs we satisfy when we manage our relationships.
Restore the image that we originally trying to convey before…
identity needs
The needs we satisfy when we present who we are to other peop…
instrumental needs
The needs we satisfy when we accomplish tasks or preform jobs.
31 terms
Communication Test: Key Terms
The needs we satisfy when we present w…
The needs we satisfy when we accomplis…
The needs we satisfy when we manage ou…
Restore the image that we were origina…
identity needs
instrumental needs
relational needs
save face
The needs we satisfy when we present w…
identity needs
The needs we satisfy when we accomplis…
instrumental needs
30 terms
U-100 Communication Chapter 3
Identity needs
Instrumental needs
Relational needs
Save Face
using communication to present who you are to other people
To accomplish a task or perform a job. But, the new employee…
Using communication through the management of relationships f…
restoring the image that we were originally trying to convey…
Identity needs
using communication to present who you are to other people
Instrumental needs
To accomplish a task or perform a job. But, the new employee…
31 terms
Chapter 3: Challenges to Communication
Identity needs
Instrumental needs
Relational needs
Save face
comparing yourself with others helps us form our identity, co…
practical everyday needs ... ex. ordering a drink, scheduling an…
need for companionship, affection, relaxation, and escape
to restore the image that we were originally trying to convey
Identity needs
comparing yourself with others helps us form our identity, co…
Instrumental needs
practical everyday needs ... ex. ordering a drink, scheduling an…
38 terms
Communications Test
Instrumental Needs
Opposing Goals
Indivisible Goals
Conflict
The needs we satisfy when we accomplish tasks or perform jobs
Goals that prevent each other from being attained
Goals that only one party can attain (winner-take-all)
The interaction of interdependent people over real or falsely…
Instrumental Needs
The needs we satisfy when we accomplish tasks or perform jobs
Opposing Goals
Goals that prevent each other from being attained
20 terms
EU100
Identity needs
Instramental needs
Relational needs
Save face
Involves using communication people, to have that presented s…
To accomplish a task or perform a job.
Through the management of relationship from initiation to ter…
Restore the image that we were originally trying to convey.
Identity needs
Involves using communication people, to have that presented s…
Instramental needs
To accomplish a task or perform a job.
84 terms
COMST 102 Exam 3
Relationship
Interpersonal Relationship
Attraction
plural ignorance
An established connection when communication occurs between t…
Share perception, ongoing interdependent and connection, rela…
The Degree to which you want to form or maintain an interpers…
2 people like each other but nothing forms because no on does…
Relationship
An established connection when communication occurs between t…
Interpersonal Relationship
Share perception, ongoing interdependent and connection, rela…
29 terms
Chapter 3
Identity needs
Instrumental needs
relational needs
Save face
using communication to present who you are to others
to accomplish a task or perform a job
going out of human needs
restore the image that we were originally trying to convey
Identity needs
using communication to present who you are to others
Instrumental needs
to accomplish a task or perform a job
42 terms
Educ U100
Identity Needs
Instrumental Needs
Relational needs
Save Face
Presenting who you are to others/ vice versa
Performing a job
Management of relationships
Restore original image
Identity Needs
Presenting who you are to others/ vice versa
Instrumental Needs
Performing a job
108 terms
Ch. 10 - COMM 315
Violating Expectations
Implicit expectations
Explicit expectations
Understanding Relational Expectations…
Can cause hurt and anger because we have an idea of what peop…
just what is expected from someone without saying anything
were you explicitly say this is what I expect from you
1) Socially-Based Expectations 2) Relationship-Specific Expec…
Violating Expectations
Can cause hurt and anger because we have an idea of what peop…
Implicit expectations
just what is expected from someone without saying anything
31 terms
Chapter #3 communication U-100 RETAKE Study guide!
Apologies are a way fir us to do this?
failing to fulfill an obligation or ex…
If someone compliments you and ignores…
This need focuses on how we are viewed…
Save face
failure event
maintain face
identity needs
Apologies are a way fir us to do this?
Save face
failing to fulfill an obligation or ex…
failure event
187 terms
COM 211 Final
Nonverbal Communication
Emblems
Illustrators
Affect Displays
Behavior other than written or spoken language that creates m…
Nonverbal cues that have specific, generally understood meani…
Nonverbal behaviors that accompany a verbal message and eithe…
Nonverbal movements and postures used to communicate emotion
Nonverbal Communication
Behavior other than written or spoken language that creates m…
Emblems
Nonverbal cues that have specific, generally understood meani…
75 terms
Communication Studies Final
Interpersonal Relationship
Power in Relationships
Complementary Relationship
Symmetrical Relationship
a distinctive, transactional fem of human communication invol…
Complementary... Symmetrical... Competitive ... Submissive ... Parallel
one person dominates or makes most of the decisions
both partners behave toward power in the same way, either bot…
Interpersonal Relationship
a distinctive, transactional fem of human communication invol…
Power in Relationships
Complementary... Symmetrical... Competitive ... Submissive ... Parallel
45 terms
COM 102 - Chapter 10
Failure event
Implicit understanding
Explicit understanding
Perceived partner uniqueness
Incident marked by the breaking or violating of a relational…
Unspoken compact between the partners about the relationship…
Stated compacts and agreements
...
Failure event
Incident marked by the breaking or violating of a relational…
Implicit understanding
Unspoken compact between the partners about the relationship…
19 terms
com test 3 p4
exit
voice
loyalty
neglect
physically and/or emotionally leaving the conversation
invite other person to collaborate to solve the problem
transferring blame to yourself rather than to your partner
denies or minimizes the problem
exit
physically and/or emotionally leaving the conversation
voice
invite other person to collaborate to solve the problem
19 terms
com test 3 p4
exit
voice
loyalty
neglect
physically and/or emotionally leaving the conversation
invite other person to collaborate to solve the problem
transferring blame to yourself rather than to your partner
denies or minimizes the problem
exit
physically and/or emotionally leaving the conversation
voice
invite other person to collaborate to solve the problem
19 terms
com test 3 p4
exit
voice
loyalty
neglect
physically and/or emotionally leaving the conversation
invite other person to collaborate to solve the problem
transferring blame to yourself rather than to your partner
denies or minimizes the problem
exit
physically and/or emotionally leaving the conversation
voice
invite other person to collaborate to solve the problem
15 terms
U100 pt. 2
Failure event
Reproach
Mitigating reproach
Justification
Instance of failure to fulfill an obligation or expectation
An indication by someone that a failure event has occurred
A reproach that reflects only mild irritation with a failure…
Accepting responsibility for failure but redefining event as…
Failure event
Instance of failure to fulfill an obligation or expectation
Reproach
An indication by someone that a failure event has occurred
33 terms
Chapter 10 Interpersonal Com
failure event
reproach
account
interpersonal deception theory
an incident marked by the breaking or violating of a relation…
message that the failure event has occured
response to a reproach
an explanation of deception and detection as processes affect…
failure event
an incident marked by the breaking or violating of a relation…
reproach
message that the failure event has occured
18 terms
Ex1: Ch 4 Chartering Projects
Project charter
contract
Why is project charter used?
Description
"formally authorizes the project ...provides the project mana…
-is an agreement entered into freely by two or more parties.…
-Authorize the project manager to proceed... -Help to develop a…
High-level description of the project in a nutshell
Project charter
"formally authorizes the project ...provides the project mana…
contract
-is an agreement entered into freely by two or more parties.…
28 terms
Chapter 10: Managing Relationship Challenges
Violating Expectations
Socially Based Expectations
Relationship Specific Expectations
Failure Event
just as relational expectations are part of the definition of…
expectations for what it means to be in certain relationships…
they can be unspoken or spoken relationship norms that are sp…
a violation- it occurs when an understanding or agreement is…
Violating Expectations
just as relational expectations are part of the definition of…
Socially Based Expectations
expectations for what it means to be in certain relationships…
28 terms
Psychology Ch. 13
stress
cognitive appraisal model
health psychology
biopsychosocial model
a negative emotional state occurring in response to events th…
developed by Richard Lazarus, a model of stress that emphasiz…
the branch of psychology the studies how biological, behavior…
the brief that physical health and illness are determined by…
stress
a negative emotional state occurring in response to events th…
cognitive appraisal model
developed by Richard Lazarus, a model of stress that emphasiz…
43 terms
comm 101 chapter 9-10
Qualities of Interpersonal Relationships
Types of Interpersonal Relationships
Complimentary relationships
Symmetrical relationships
Shared Perception (stronger), Interdependence (effect),Intima…
Circumstance, Choice, power
one person make decisions
both make decision
Qualities of Interpersonal Relationships
Shared Perception (stronger), Interdependence (effect),Intima…
Types of Interpersonal Relationships
Circumstance, Choice, power
45 terms
Interpersonal Comm. Chapter 10
Relationship Challenges
Failure event
Reproach
Account
1) Violating expectations: socially based, relationship-speci…
An incident marked by the breaking or violating of a relation…
Message that a failure event has occurred
Response to a reproach... 1) Apologies: admission and acceptance…
Relationship Challenges
1) Violating expectations: socially based, relationship-speci…
Failure event
An incident marked by the breaking or violating of a relation…
40 terms
Communications Exam #1 Review
Symbol
Connotative
Denotative
Representational
arbitrary representations of ideas, objects, people, relation…
the overtones, implications, or additional meanings associate…
meaning is the commonly understood, widely accepted primary m…
describe facts or conveys information
Symbol
arbitrary representations of ideas, objects, people, relation…
Connotative
the overtones, implications, or additional meanings associate…
30 terms
Ch 10
failure event or transgression
reproach
account
interpersonal deception theory
an incident marked by the breaking or violating of a relation…
message that a failure event has occurred
response to a reproach
an explanation of deception and detection as processes affect…
failure event or transgression
an incident marked by the breaking or violating of a relation…
reproach
message that a failure event has occurred
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