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Study sets matching "term:operations management = techniques to analyze all aspects of the production system"

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Study sets matching "term:operations management = techniques to analyze all aspects of the production system"

14 terms
Chapter 14: Operations Management: Managing Vital Operations & Processes
Operations Management
Production System
Operations Manager
Customer Relationship Management (CRM)
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, conve…
A manager who is responsible for managing an organization's p…
A technique that uses IT to develop an ongoing relationship w…
Operations Management
The management of any aspect of the production system that tr…
Production System
The system that an organization uses to acquire inputs, conve…
25 terms
Operations Management Chapter 7
Job Design
Ergonomics
Specialization
Job Enlargement
The act of specifying the content and methods of jobs.
Incorporation of human factors in the design of the workplace.
Work that concentrates on some aspect of a product or service.
Giving a worker a larger portion of the total task, by horizo…
Job Design
The act of specifying the content and methods of jobs.
Ergonomics
Incorporation of human factors in the design of the workplace.
42 terms
The Operations Management Function
Competiveness
Operations Management
Elements of operations system
Tangible products
The ability of an organisation to sell products in a market
all the activities in which managers engage to produce goods…
inputs, transformation, outputs
can be touched, stored, little or no customer contact during…
Competiveness
The ability of an organisation to sell products in a market
Operations Management
all the activities in which managers engage to produce goods…
70 terms
Operations Management
1. Operations managers are responsible…
2. Often, the collective success or fa…
3. Companies are either producing good…
4. Operations, marketing, and finance…
FALSE Operation managers are not responsible for promoting go…
TRUE A nation is often only as competitive as its companies.
FALSE Most systems involve a blend of goods and services.
FALSE Operations, marketing and finance are naturally depende…
1. Operations managers are responsible…
FALSE Operation managers are not responsible for promoting go…
2. Often, the collective success or fa…
TRUE A nation is often only as competitive as its companies.
14 terms
Chapter 14: Operations Management: Managing Vital Operations & Processes
Operations Management
Production System
Operations Manager
Customer Relationship Management (CRM)
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, conve…
A manager who is responsible for managing an organization's p…
A technique that uses IT to develop an ongoing relationship w…
Operations Management
The management of any aspect of the production system that tr…
Production System
The system that an organization uses to acquire inputs, conve…
32 terms
Production and Operations Management (CH 9)
What % of service jobs are dominated b…
What are the 5 ways manufacturers stay…
Mittelstand
Production management
70
Customer focus... High Quality... Technology... Cost savings... Innovation
German's small business
How to use resources to produce goods (manufacturing)
What % of service jobs are dominated b…
70
What are the 5 ways manufacturers stay…
Customer focus... High Quality... Technology... Cost savings... Innovation
18 terms
Chapter 9 Production and Operations Management
Production
production management
operations management
mass customization
the creation of goods using land, labor, capital, entrepreneu…
all the activities managers do to help firms create goods
a specialized area in management that converts or transforms…
tailoring products to meet the need of large number of indivi…
Production
the creation of goods using land, labor, capital, entrepreneu…
production management
all the activities managers do to help firms create goods
38 terms
WGU C201 Ch10 Production and operations management
computer-aided design
mass production
computer-integrated manufacturing
flexible manufacturing system
Designers can use computers to create and modify a part or pr…
The industrial development of the United States involved the…
The use of computers to design products, control machines, ha…
A (_____) makes it possible to quickly modify production meth…
computer-aided design
Designers can use computers to create and modify a part or pr…
mass production
The industrial development of the United States involved the…
14 terms
Management Chapter 9: Production & Operations Management
Production
Production Management
Facility Location
KEY FACTORS involved in FACILITY LOCAT…
The creation of goods using land, labor, capital, entrepreneu…
All the activities managers do to help firms create goods
The process of selecting a geographic location for a company'…
- Availability of low cost, trained labor... - Availability of i…
Production
The creation of goods using land, labor, capital, entrepreneu…
Production Management
All the activities managers do to help firms create goods
12 terms
11 Business Management
Operations management
Quality management
Supply chain
Production management
the total set of managerial activities used by an organizatio…
Those processes that business undertakes to ensure consistenc…
the various firms involved in performing the activities requi…
all the activities managers do to help firms create goods
Operations management
the total set of managerial activities used by an organizatio…
Quality management
Those processes that business undertakes to ensure consistenc…
23 terms
Unit 2 Operations Management Exam
Deming Wheel
TQM Philosophy
Cost of Quality
Productivity
Method for quality improvement that analyzes operations as co…
Total Quality Management-- (Management Philosophy)... -Work Envi…
1. Good Quality 2. Poor Quality ... (Nonconformance)... Preventio…
output/input measured in yield (goods/services)/(time, capita…
Deming Wheel
Method for quality improvement that analyzes operations as co…
TQM Philosophy
Total Quality Management-- (Management Philosophy)... -Work Envi…
12 terms
Management test 4 (Chapter 14)
operations management
production system
operations manager
What customers want:
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, conve…
A manager who is responsible for managing an organizations pr…
1. A lower price ... 2. High-quality products ... 3. Quick service…
operations management
The management of any aspect of the production system that tr…
production system
The system that an organization uses to acquire inputs, conve…
86 terms
Operations Management Revision Year 12
Operations Management
Operations Manager
Transformation
Tangible products
Involves the responsibility of ensuring that business operati…
Responsible for keeping costs down, increasing productivity t…
Implies physical changes it also includes the conversion of r…
Goods which can be touched
Operations Management
Involves the responsibility of ensuring that business operati…
Operations Manager
Responsible for keeping costs down, increasing productivity t…
42 terms
The Operations Management Function BusMan U3O3
Competiveness
Operations Management
Elements of operations system
Tangible products
The ability of an organisation to sell products in a market
all the activities in which managers engage to produce goods…
inputs, transformation, outputs
can be touched, stored, little or no customer contact during…
Competiveness
The ability of an organisation to sell products in a market
Operations Management
all the activities in which managers engage to produce goods…
9 terms
Chapter14- Operations Management
Operations Management
Production System
Operations Manager
Customer Relationship Management (CRM)
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, cover…
A manager who is responsible for managing an organization's p…
A technique that uses IT to develop an ongoing relationship w…
Operations Management
The management of any aspect of the production system that tr…
Production System
The system that an organization uses to acquire inputs, cover…
11 terms
Chapter 14 Operations Management: Managing Vital Operations and Proces
operations managment
production systems
operations manager
customer relationship managment
management of any aspect of the production system that transf…
system that an org uses to acquire inputs, convert the inputs…
manager who is responsible for managing an organization's pro…
technique that uses IT to develop an ongoing relationship wit…
operations managment
management of any aspect of the production system that transf…
production systems
system that an org uses to acquire inputs, convert the inputs…
108 terms
Production and Operations Management
What is operations management?
-Produce a tangible product... -Low custo…
-Produce intangible products (Ideas, a…
-Set direction for the entire company…
The business function responsible for planning, coordinating,…
Manufacturer Organization
Service Organization
Strategic Decisions
What is operations management?
The business function responsible for planning, coordinating,…
-Produce a tangible product... -Low custo…
Manufacturer Organization
23 terms
chapter 2
behavioral management
Mary Parker Follett
Hawthorne Studies
Hawthorne Effect
study of how managers should personally behave to motivate em…
mother of management thought; workers should be in control of…
1924-1932 at the Hawthorne Works of the Western Electric Comp…
finding that a manger's behavior or leadership approach can a…
behavioral management
study of how managers should personally behave to motivate em…
Mary Parker Follett
mother of management thought; workers should be in control of…
24 terms
Operations Management Chapter 6 - ASU
Quality
ISO 9000
Cost of Quality
Total Quality Management
The ability of a product or service to meet customers needs
A set of quality standards developed by the International Org…
The cost of doing things wrong - that is, the price of noncon…
Management of an entire organization so that is excels in all…
Quality
The ability of a product or service to meet customers needs
ISO 9000
A set of quality standards developed by the International Org…
36 terms
VCE BUS MAN - OPERATIONS MANAGEMENT
Operations
Operations Management
Inputs
Transformation
A series of procedures and processes undertaken in order to c…
Management of resources to achieve efficient output of goods…
Resources such as raw materials, labour, plant, equipment, ca…
The process involved in converting inputs into outputs
Operations
A series of procedures and processes undertaken in order to c…
Operations Management
Management of resources to achieve efficient output of goods…
60 terms
Lean Management Exam 2
why is quick changeover important
less than 10 minutes
inventory waste, delay, declining qual…
better quality, faster delivery, enhan…
make the workplace more productive by simplifying work proced…
quick changeovers should be
the trouble with large-lot production
benefits of quick changeover for companies
why is quick changeover important
make the workplace more productive by simplifying work proced…
less than 10 minutes
quick changeovers should be
21 terms
MGT ch. 2
Behavioral Management
Mary Parker Follett
the Hawthorne studies
Hawthorne effect
the study of how managers should personally behave to motivat…
the mother of management thought; "authority should go with k…
1924-19132 at the Hawthorne Works of the Western Electric Com…
the finding that a manager's behavior or leadership approach…
Behavioral Management
the study of how managers should personally behave to motivat…
Mary Parker Follett
the mother of management thought; "authority should go with k…
13 terms
Management Chapter 14: Operations Management: Managing Vital Operations and Proxesses
Operations Management
Production System
Operations Manager
Customer Relationship Management (CRM)
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, conve…
A manager who is responsible for managing an organization's p…
A technique that uses IT to develop an ongoing relationship w…
Operations Management
The management of any aspect of the production system that tr…
Production System
The system that an organization uses to acquire inputs, conve…
20 terms
Ch8: Operations Management & Business Models
Transformational process
Total Quality Management
Jidoka
Andon
When an organization turns raw material into products which a…
A cycle of continuous improvement that is based upon the work…
"Automation with a human touch" (p. 224).
A visual control that displays the current state of work (p.…
Transformational process
When an organization turns raw material into products which a…
Total Quality Management
A cycle of continuous improvement that is based upon the work…
17 terms
Operations Management: Chapter 3
Benchmarking
Reverse Engineering
Break Even Analysis Equation
Product Life Cycle
the process of studying the practice of companies considered…
process of disassembling a product to analyze its design feat…
Fixed Costs... -------------------... (Selling price-Variable Costs)
Benchmarking
the process of studying the practice of companies considered…
Reverse Engineering
process of disassembling a product to analyze its design feat…
52 terms
OSCM CHAP. 1
Elements of Operation and Supply chain…
logistics:
logistics processes physically move:
Operations Processes
move goods from one point to another (exam) UPS is an element
moves material in the supply chain
-Product... -Warehousing ... -and storage processes that positon pr…
things are made using
Elements of Operation and Supply chain…
move goods from one point to another (exam) UPS is an element
logistics:
moves material in the supply chain
9 terms
MGMT Ch. 14
Operations Management
Production System
Efficiency
Customer Relationship Management (CRM)…
The management of any aspect of the production system that tr…
the system that an organization uses to acquire inputs, conve…
amount of inputs required to produce a given output
technique that uses IT to develop an ongoing relationship wit…
Operations Management
The management of any aspect of the production system that tr…
Production System
the system that an organization uses to acquire inputs, conve…
27 terms
Chapter 11: Rainer, R. K. Introduction to Information Systems, 6th Edition
analytical CRM system
bullwhip effect
bundling
collaborative CRM system
CRM system that analyzes customer behavior and perceptions in…
Erratic shifts in orders up and down the supply chain.
A form of cross-selling where an enterprise sells a group of…
A CRM system where communications between the organization an…
analytical CRM system
CRM system that analyzes customer behavior and perceptions in…
bullwhip effect
Erratic shifts in orders up and down the supply chain.
37 terms
Ch. 12 - OPER-3100 Spring 2016-Operations Management
Total quality management (TQM) definit…
TQM Two Fundamental Goals:
Malcolm Baldridge National Quality Award
7 Major Categories of Malcolm Baldridg…
Managing the entire organization so that it excels on all dim…
1. Careful design of the product or service.... 2. Ensuring tha…
An award established by the U.S. Department of... Commerce given…
1. Leadership.... 2. Strategic Planning.... 3. Customer and Market…
Total quality management (TQM) definit…
Managing the entire organization so that it excels on all dim…
TQM Two Fundamental Goals:
1. Careful design of the product or service.... 2. Ensuring tha…
36 terms
Operations Management Chapter 6
What are two ways quality improves pro…
What is the operations manager objecti…
Quality
Two well know quality awards are:
Sales gain via improved response, price flexibility, increase…
to build a total quality management system that identifies an…
the ability of a product or service to meet customer needs.
1.U.S. : Malcolm Baldrige National Quality Award, named after…
What are two ways quality improves pro…
Sales gain via improved response, price flexibility, increase…
What is the operations manager objecti…
to build a total quality management system that identifies an…
32 terms
CH. 9 - Production and Operations Management
Production
Production management
Operations management
The Production Process
the creation of goods using land, labor, capital, entrepreneu…
all the activities managers do to help firms create goods
a specialized area in management that converts or transforms…
Inputs:... land... labor... capital... entrepreneurship... knowledge... Produc…
Production
the creation of goods using land, labor, capital, entrepreneu…
Production management
all the activities managers do to help firms create goods
25 terms
Greenhouse Management Dual Credit - Chapter 20: Greenhouse Production Techniques
perishable products
soil-less media
surface steaming
Buried pipes
products that are only good for a short amount of time before…
growing media based primarily on peat moss or bark with addit…
Like all steaming, it`s done after the soil is conditioned an…
Buried pipes are a peferred method of steaming if ground beds…
perishable products
products that are only good for a short amount of time before…
soil-less media
growing media based primarily on peat moss or bark with addit…
17 terms
Management 301 Chapter 14
Operating Management
Production System
Operations Manager
Quality
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, conve…
Manager who is responsible for managing an organization's pro…
Goods and services that are reliable, dependable, or psycholo…
Operating Management
The management of any aspect of the production system that tr…
Production System
The system that an organization uses to acquire inputs, conve…
66 terms
Operations Management
The goal of value analysis is to find…
When considering re-use issues for a g…
Incorporating design for disassembly (…
Designing for recycling helps facilita…
I. Reducing the cost of parts and materials ... B. II. Improving…
A. Ethical impact B. Reliability C. Durability D. Design for…
Re-use
Compliance with regulatory environments
The goal of value analysis is to find…
I. Reducing the cost of parts and materials ... B. II. Improving…
When considering re-use issues for a g…
A. Ethical impact B. Reliability C. Durability D. Design for…
25 terms
Operations Management Ch 7 Vocab
Ergonomics
Flow process chart
Job design
Job enlargement
Incorporation of human factors in the design of the workplace.
Chart used to examine the overall sequence of an operation by…
The act of specifying the contents and methods of jobs.
Giving a worker a larger portion of the total task, by horizo…
Ergonomics
Incorporation of human factors in the design of the workplace.
Flow process chart
Chart used to examine the overall sequence of an operation by…
24 terms
History of Management
Modern Management Theories
Scientific Management by Frederick Tay…
Classical Perspective
Performance Management (Classical Pers…
- classical perspective... - humanistic perspective... - quantitati…
1. replace rule-of-thumb work methods with those based on a s…
- scientific management... - project management... - performance ma…
- assessment of employee efficiency and productivity... - task a…
Modern Management Theories
- classical perspective... - humanistic perspective... - quantitati…
Scientific Management by Frederick Tay…
1. replace rule-of-thumb work methods with those based on a s…
30 terms
Ch. 9 - Production and Operations Management
Production
Production Management
Operations Management
Form Utility
The creation of finishes goods and services using the factors…
The term used to describe all the activities managers do to h…
A specialized area in mgmt. that converts or transforms resou…
The value producers add to materials in the creation of finis…
Production
The creation of finishes goods and services using the factors…
Production Management
The term used to describe all the activities managers do to h…
18 terms
Chapter 9: Production + Operations Management (Part 2)
facility location
inter-firm process
facility layout
assembly vs modular layout
process of selecting geographic location for company's operat…
companies work closely together to design, produce, + ship
physical arrangement of resources to most efficiently produce…
assembly - few tasks at a time... modular - teams of workers com…
facility location
process of selecting geographic location for company's operat…
inter-firm process
companies work closely together to design, produce, + ship
26 terms
OPERATIONS MANAGEMENT- CHAPTER 7
Process Strategy
Process Focus
Modules
Repetitive Process
An organization's approach to transforming resources into goo…
A production facility organized around processes to facilitat…
Parts or components of a product previously prepared, often i…
A product-oriented production process that uses modules.
Process Strategy
An organization's approach to transforming resources into goo…
Process Focus
A production facility organized around processes to facilitat…
9 terms
Essentials of Contemporary Management (CHAPTER 14)
Customer relationship management (CRM)
Facilities Layout
Flexible Manufacturing
Inventory
A technique that uses IT to develop an ongoing relationship w…
The operations management technique whose goal is to design t…
Operations management techniques that attempt to reduce the s…
The stock of raw materials, inputs, and component parts that…
Customer relationship management (CRM)
A technique that uses IT to develop an ongoing relationship w…
Facilities Layout
The operations management technique whose goal is to design t…
12 terms
Operations Management Chapter 15
Logistics
International Logistics
Third-party logistics Company
Cross-docking
the art and science of obtaining, producing, and distribution…
all functions concerned with the movement of materials and fi…
a company that manages all or part of another company's produ…
an approach used in consolidation warehouses where, rather th…
Logistics
the art and science of obtaining, producing, and distribution…
International Logistics
all functions concerned with the movement of materials and fi…
70 terms
Operations Management
1. Operations managers are responsible…
2. Often, the collective success or fa…
3. Companies are either producing good…
4. Operations, marketing, and finance…
FALSE Operation managers are not responsible for promoting go…
TRUE A nation is often only as competitive as its companies.
FALSE Most systems involve a blend of goods and services.
FALSE Operations, marketing and finance are naturally depende…
1. Operations managers are responsible…
FALSE Operation managers are not responsible for promoting go…
2. Often, the collective success or fa…
TRUE A nation is often only as competitive as its companies.
22 terms
MGT ch2
Adam Smith
Frederick Taylor
4 Principles of Scientific Management
Frank & Lillian Gilbreth
craft-style v. production... production (job specialization) is…
scientific management... "rule of thumb"... reduce man hours by opt…
1. Analyze and improve job performance... 2. Make new rules... 3. A…
Studied fatigue caused by lighting, heat, and tools/machines…
Adam Smith
craft-style v. production... production (job specialization) is…
Frederick Taylor
scientific management... "rule of thumb"... reduce man hours by opt…
11 terms
Management Ch 14
operations management
production system
operations manager
customer relationship management (CRM)
The management of any aspect of the production system that tr…
The system that an organization uses to acquire inputs, conve…
A manager who is responsible for managing an organization's p…
A technique that uses IT to develop an ongoing relationship w…
operations management
The management of any aspect of the production system that tr…
production system
The system that an organization uses to acquire inputs, conve…
104 terms
PRODUCTION JOBS
Producer
Director
Executive producer
Writer
initiates, coordinates, supervises, and controls matters such…
responsible for overseeing the creative aspects of a film
Manages aspects of production, other producers may report to EP
practices the craft of screenwriting, writing screenplays on…
Producer
initiates, coordinates, supervises, and controls matters such…
Director
responsible for overseeing the creative aspects of a film
9 terms
Chapter 14 management
operations management
production system
operations manager
custormer relationship managment
the management of any aspect of the production system that tr…
the system that an organization uses to acquire inputs conver…
a manager who is responsible for managing an organizations pr…
a technique that uses IT to develop an ongoing relationship w…
operations management
the management of any aspect of the production system that tr…
production system
the system that an organization uses to acquire inputs conver…
18 terms
Chapter 8: Managing service and manufacturing operations
Operations management
Manufacturing/ Production
Operations
Transformation process
The development and administration of the activities involved…
The activities and processes used in making tangible products…
The activities and processes used in making both tangible and…
When inputs are converted into outputs
Operations management
The development and administration of the activities involved…
Manufacturing/ Production
The activities and processes used in making tangible products…
40 terms
Management Information System: Chapter 17 - Developing Software to Streamline Operations
Legacy System
Conversion
Software Customization
Off-The-Shelf Application Software
An old system that is fast approaching or beyond the end of i…
The process of transferring information from a legacy system…
Modifies software to meet specific user or business requireme…
Supports general business processes and does not require any…
Legacy System
An old system that is fast approaching or beyond the end of i…
Conversion
The process of transferring information from a legacy system…
37 terms
Ch. 10 Production and Operations Management
Production Process: Converting Inputs…
Typical production systems
Production
Production & operations management
1. Inputs (resources, raw materials)... 2. Conversion Process (a…
Computer factory, trucking firm, retail store, auto body shop…
Use of resources, such as workers & machinery, to convert mat…
Oversee the production process by managing people & machinery…
Production Process: Converting Inputs…
1. Inputs (resources, raw materials)... 2. Conversion Process (a…
Typical production systems
Computer factory, trucking firm, retail store, auto body shop…
9 terms
MGMT - 371 Vocabulary Words (Chapter 14)
Operations management
Production system
Operations manager
Customer relationship management (CRM)
The management of any aspect if the production system that tr…
The system that an organization uses to acquire inputs conver…
A manager who is responsible for managing an organization's p…
A technique that uses IT to develop an ongoing relationship w…
Operations management
The management of any aspect if the production system that tr…
Production system
The system that an organization uses to acquire inputs conver…
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