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Study sets matching "term:product service management = saj fill in please"

35 terms
Product & Service Management
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
21 terms
Product & Service Management for the School Based Enterprise
Bartering
Business-to-Business Marketing
Central Market
Focus Group
Small business owners decide to exchange products or services…
Exchange of products and services between businesses
Location where people bring products to be sold or exchanged
Small number of people brought together to discuss identified…
Bartering
Small business owners decide to exchange products or services…
Business-to-Business Marketing
Exchange of products and services between businesses
Pharm chp 6 please help fill in
Describe the production, function, and…
State the indications for bland aeroso…
Compare and contrast the mechanisms of…
Know the generic name, trade name and…
...
...
...
...
Describe the production, function, and…
...
State the indications for bland aeroso…
...
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
16 terms
Product/ Service Management
Explain the nature and scope of the pr…
Identify the impact of product life cy…
Describe the use of technology in the…
Explain business ethics in product/ser…
Product/ service management is improving existing products an…
Product Life Cycle is the stages of a product from introducti…
...
Recalling dangerous or unsafe products from the market. Not p…
Explain the nature and scope of the pr…
Product/ service management is improving existing products an…
Identify the impact of product life cy…
Product Life Cycle is the stages of a product from introducti…
16 terms
Product/ Service Management
Explain the nature and scope of the pr…
Identify the impact of product life cy…
Describe the use of technology in the…
Explain business ethics in product/ser…
Product/ service management is improving existing products an…
Product Life Cycle is the stages of a product from introducti…
...
Recalling dangerous or unsafe products from the market. Not p…
Explain the nature and scope of the pr…
Product/ service management is improving existing products an…
Identify the impact of product life cy…
Product Life Cycle is the stages of a product from introducti…
24 terms
Product and Service Management
Product Planning
Product Width
Product Depth
Product Line
Helps decide how to market a product in every way, shape, and…
Number of different product lines a business manufactures or…
Number of items offered within a product line
Closely related products manufactured or sold by a business.
Product Planning
Helps decide how to market a product in every way, shape, and…
Product Width
Number of different product lines a business manufactures or…
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
51 terms
Foundations of Restaurant Management & Culinary Arts level 2, Chapter 1
Albumen
Basted Egg
Black Tea
Bread
White part of an egg, which consists of protein and water.
Egg that has been fried and then steamed in a covered pan.
Tea in which the leaves have been fermented.
Basic component of the sandwich, bread serves as an edible co…
Albumen
White part of an egg, which consists of protein and water.
Basted Egg
Egg that has been fried and then steamed in a covered pan.
32 terms
Business Result Intermediate (Service, 4-5)
immediate access (This service gives y…
convenient (Is three o'clock convenien…
ensure (Our head office will liaise wi…
time-saving (Washing machines and vacu…
to have a computer that you can use as soon as possible
useful to you because it saves you time, or does not spoil yo…
to make certain that something will happen properly
designed to reduce the time usually needed to do something
immediate access (This service gives y…
to have a computer that you can use as soon as possible
convenient (Is three o'clock convenien…
useful to you because it saves you time, or does not spoil yo…
27 terms
Chapter 13: Marketing: Helping Buyers Buy
Marketing
The Marketing Concept
Customer Relationship Management (CRM)
Product
The activities buyers and sellers perform to facilitate mutua…
A three-part business philosophy that includes customer orien…
The process of learning as much as possible about present cus…
Any physical good, service, or idea that satisfies a want or…
Marketing
The activities buyers and sellers perform to facilitate mutua…
The Marketing Concept
A three-part business philosophy that includes customer orien…
30 terms
SCM Chapter 9: Customer Service Management
Customer Service Management
Three types of CSM
Basic Service
Six Basic Rights to Customers
design and execution processes that provide customers with th…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
a suppliers availability to provide product availability, lea…
1. Right amount... 2. Right product... 3. Right place... 4. Right time…
Customer Service Management
design and execution processes that provide customers with th…
Three types of CSM
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
22 terms
Mgmt - Chp 19 - Product Planning and Production Management
Product development
Consumer panel
Pure research
Applied research
the process of creating or improving a product or service
a group of people who offer opinions about a product or service
Research completed without a specific product in mind
Research that studies existing product problems or possible d…
Product development
the process of creating or improving a product or service
Consumer panel
a group of people who offer opinions about a product or service
27 terms
Chapter 13: Marketing: Helping Buyers Buy
Marketing
The Marketing Concept
Customer Relationship Management (CRM)
Product
The activities buyers and sellers perform to facilitate mutua…
A three-part business philosophy that includes customer orien…
The process of learning as much as possible about present cus…
Any physical good, service, or idea that satisfies a want or…
Marketing
The activities buyers and sellers perform to facilitate mutua…
The Marketing Concept
A three-part business philosophy that includes customer orien…
76 terms
CPM Glossary (Certified Product Management)
Product
Augmented product
Actual product
Core product
Anything that can be offered to a market for attention, acqui…
A product enhanced by the addition of related services and be…
The tangible features of a product, including styling, qualit…
The intangible benefit or service offered by a product; for e…
Product
Anything that can be offered to a market for attention, acqui…
Augmented product
A product enhanced by the addition of related services and be…
42 terms
Advertising
Television commercial
Radio spot
Billboard
Flyer
Television commercial
Radio spot
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
20 terms
CH. 9: CUSTOMER SERVICE MANAGEMENT
basic service
communications gap
customer service management
customer relationship management (CRM)
supplier's ability to provide product availability, lead time…
company's actual performance vs. what a company communicates…
design and execution of the processes that provide customers…
software and IT based approach used to collect/analyze custom…
basic service
supplier's ability to provide product availability, lead time…
communications gap
company's actual performance vs. what a company communicates…
Customer service
meet customer needs
keep your promises
miss a call
conduct surveys
offer and give what your customer wants
do what you say you will do
not answer the phone
carry out questionnaires
meet customer needs
offer and give what your customer wants
keep your promises
do what you say you will do
23 terms
Fashion Merchandising 2.01
Agents
Channels of Distribution
Exclusive Strategy
Intensive Strategy
People who help with the sales and promotion of goods
The path taken by goods to reach consumers and buyers
Distribution only done in one area through one person
Distribution done through every market available in an area
Agents
People who help with the sales and promotion of goods
Channels of Distribution
The path taken by goods to reach consumers and buyers
60 terms
Unit 2. English for Logistics
FCL
3Pl
HGV
DC
full container load
third-party logistics
heavy goods vehicle
distribution centre
FCL
full container load
3Pl
third-party logistics
20 terms
PROMOTING AND SELLING
SELLING
TYPES OF NON-STORE SELLING
INVENTORY
INVENTORY MANAGEMENT
Is to give or handover something in exchange for a price. Sel…
1. Direct Selling... 2. Direct Marketing... 3. Catalog Marketing
a complete list of items such as property, goods in stock, or…
the process of managing inventories in such a way as to minim…
SELLING
Is to give or handover something in exchange for a price. Sel…
TYPES OF NON-STORE SELLING
1. Direct Selling... 2. Direct Marketing... 3. Catalog Marketing
90 terms
Unit 2. English for Logistics, English for Logistics. U.1Terms
FCL
3Pl
HGV
DC
full container load
third-party logistics
heavy goods vehicle
distribution centre
FCL
full container load
3Pl
third-party logistics
20 terms
Chapter 9: Customer Service Management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
30 terms
Ch. 9 Customer Service Management
Customer Service Management
Basic Rights
Basic Service
Product Availability
The design and execution of the processes that provide custom…
The right amount, right product, right place, right time, rig…
A suppliers ability to provide product availability, lead-tim…
The capacity to have inventory present when and where it is d…
Customer Service Management
The design and execution of the processes that provide custom…
Basic Rights
The right amount, right product, right place, right time, rig…
23 terms
Fashion Merchandising 2.01
Agents
Channels of Distribution
Exclusive Strategy
Intensive Strategy
People who help with the sales and promotion of goods
The path taken by goods to reach consumers and buyers
Distribution only done in one area through one person
Distribution done through every market available in an area
Agents
People who help with the sales and promotion of goods
Channels of Distribution
The path taken by goods to reach consumers and buyers
42 terms
Product management
Product
Consumer Product
Convenience product
Shopping product
Anything that can be offered a market for attention, acquisit…
Product bought by final customers for petsonal consumption
Consumer product that they usually buy frequently, immediatel…
Consumer product that the customers in the process of selecti…
Product
Anything that can be offered a market for attention, acquisit…
Consumer Product
Product bought by final customers for petsonal consumption
720 terms
2nd GM At. Pers. IES Berenguer Dalmau
her
Italian
fashion show
in
Lorella is a designer. ... company makes clothes. (Complete w…
Italy (Write the corresponding nationality.)
Popular special events that use live models to present clothe…
She lives ... Reggio Emilia. (Complete with the missing prepo…
her
Lorella is a designer. ... company makes clothes. (Complete w…
Italian
Italy (Write the corresponding nationality.)
60 terms
JAG Entrepreneurship
Advertising
Assembly Line
Assets
Balance Sheets
The activity of attracting public attention to a product or b…
A manufacturing technique where a product is assembled step-b…
Items a business owns that can be exchanged for cash
A document that shows what your company owns and what it owes
Advertising
The activity of attracting public attention to a product or b…
Assembly Line
A manufacturing technique where a product is assembled step-b…
Unit 3_Visitors
check
creates
Credit
customer service
Please _____ that you have entered your password correctly.
The R&D Department _____ new products.
The _____ Control Department collects money that is owed to t…
We received very poor c_______ s______.
check
Please _____ that you have entered your password correctly.
creates
The R&D Department _____ new products.
32 terms
Tech Talk Unit 16
activate
alter
inflate
competitive
make (something) active or operative
change in character or composition, typically in a comparativ…
fill (a balloon, tyre, or other expandable structure) with ai…
having or displaying a strong desire to be more successful th…
activate
make (something) active or operative
alter
change in character or composition, typically in a comparativ…
20 terms
Growth of Industry
consolidation
standard gauge
rebate
pool
The practice of combining separate companies in industry
the uniform width of 4 feet, 8.5 inches for railroad tracks;…
partial refund of the purchase price
secret agreement made by railroad barons to divide railway bu…
consolidation
The practice of combining separate companies in industry
standard gauge
the uniform width of 4 feet, 8.5 inches for railroad tracks;…
34 terms
Sadlier Vocabulary Workshop level B unit 2 Pictures JPJ
available
cater
customary
dissuade
ready for use (adjective)
to satisfy the needs of, try to make things easy and pleasant…
usual, expected, routine (adjective)
to persuade not to do something (verb)
available
ready for use (adjective)
cater
to satisfy the needs of, try to make things easy and pleasant…
34 terms
Sadlier Vocabulary Workshop level B unit 2
available
cater
customary
dissuade
ready for use (adjective)
to satisfy the needs of, try to make things easy and pleasant…
usual, expected, routine (adjective)
to persuade not to do something (verb)
available
ready for use (adjective)
cater
to satisfy the needs of, try to make things easy and pleasant…
22 terms
Service Quality Vs. Product Quality
What is Quality?
Service Vs. Product Quality
Service Quality Definition
Service Quality Measures
- Not an absolute to be determined by operations or manufactu…
-Customer satisfaction is impacted by both... -Purchase intentio…
-High Quality (Service is appropriate for the task at hand an…
Customers Expect Consistent, reliable, and timely provision o…
What is Quality?
- Not an absolute to be determined by operations or manufactu…
Service Vs. Product Quality
-Customer satisfaction is impacted by both... -Purchase intentio…
54 terms
AP human geography agriculture unit
Agribusiness
Agricultural hearths
Agriculture
Animal domestication
Commercial agriculture characterized by integration of differ…
Farming practices diffused across the surface of the earth.
Farming
genetic modification of an animal such that it is rendered mo…
Agribusiness
Commercial agriculture characterized by integration of differ…
Agricultural hearths
Farming practices diffused across the surface of the earth.
32 terms
Product Planning & Production Management
Product Development
3 Major steps in product development
There are 2 major sources of new produ…
Consumer Panel
the process of creating or improving a product or service
1-develop an idea for a new product that customers want to bu…
-consumer research ... -product research
a group of people who offer opinions about a product of servi…
Product Development
the process of creating or improving a product or service
3 Major steps in product development
1-develop an idea for a new product that customers want to bu…
720 terms
IES9Octubre1AdministracióFinances1516
her
Italian
fashion show
in
Lorella is a designer. ... company makes clothes. (Complete w…
Italy (Write the corresponding nationality.)
Popular special events that use live models to present clothe…
She lives ... Reggio Emilia. (Complete with the missing prepo…
her
Lorella is a designer. ... company makes clothes. (Complete w…
Italian
Italy (Write the corresponding nationality.)
31 terms
Unit 3 Visitors - Business Result Pre-intermediate
check
creates
Credit
customer service
Please _____ that you have entered your password correctly.
The R&D Department _____ new products.
The _____ Control Department collects money that is owed to t…
We received very poor c_______ s______.
check
Please _____ that you have entered your password correctly.
creates
The R&D Department _____ new products.
27 terms
Ch 9: Customer Service Management
customer service management
excellent service
customer success happens when..
Basic Service
operations managers are responsible for the design and execut…
the foundation of customer service management
organization leverages the organizations operations capabilit…
Right: amount, product, place, time, condition, info... -product…
customer service management
operations managers are responsible for the design and execut…
excellent service
the foundation of customer service management
32 terms
Q1: Unit 1 - A Good Job
career
plan
success
skill
(n.) a job that you learn to do and then do for many years
(v.) to decide what you are going to do and how
(n.) getting what you want, doing well
(n.) something you do well
career
(n.) a job that you learn to do and then do for many years
plan
(v.) to decide what you are going to do and how
30 terms
Chapter 8 - Supply Chain Management
economies of scale
procurement
product specification
make-or-buy analysis
reductions in costs due to efficiencies
purchasing items
specific characteristics or traits of a product
determining whether products should be purchased ready to use…
economies of scale
reductions in costs due to efficiencies
procurement
purchasing items
30 terms
Economics
gross pay
net pay
opportunity cost
mixed economy
the total amount of an employee's earnings before deductions…
Amount of income left after taxes and deductions have been ta…
Cost of the next best alternative use of money, time, or reso…
An economy in which private enterprise exists in combination…
gross pay
the total amount of an employee's earnings before deductions…
net pay
Amount of income left after taxes and deductions have been ta…
31 terms
Chapter 19- Product Planning & Production Management
Product Development
Steps in Product Development
2 sources of new product ideas
Consumer Panel
The process of creating or improving a product or service
1. Develop an idea for a new product that customers want to b…
1. Consumer research... 2. Product Research
A group of people who offer opinions about a product or servi…
Product Development
The process of creating or improving a product or service
Steps in Product Development
1. Develop an idea for a new product that customers want to b…
13 terms
BUS 102: Week 7 - Product, Price and Place
Learning objectives
Product components
Price
Place
1. Describe approaches to product, price and place... 2. Make st…
Functionality... Brand... Packaging... Services... Warranty... Quality... Appea…
List price... Discounts... Bundling... Credit terms
Channel... Inventory... Logistics... Distribution
Learning objectives
1. Describe approaches to product, price and place... 2. Make st…
Product components
Functionality... Brand... Packaging... Services... Warranty... Quality... Appea…
50 terms
In Company UI Units 1&2
mileage
frosty
make tracks
buzzword
the amount of advantage or use that you can get from a partic…
unfriendly, in a way that suggests that somebody does not app…
(informal) to leave a place, especially to go home... It's gett…
a word or phrase, especially one connected with a particular…
mileage
the amount of advantage or use that you can get from a partic…
frosty
unfriendly, in a way that suggests that somebody does not app…
27 terms
Chapter 9 Customer Service Management
Customer service management
6 Basic rights when providing service
Product availability
Basic service
The design and execution of the processes that provide custom…
Amount, product, place, time, condition, info
The capacity to have inventory present when a nd where it is…
The suppliers ability to provide product availability, lead t…
Customer service management
The design and execution of the processes that provide custom…
6 Basic rights when providing service
Amount, product, place, time, condition, info
20 terms
Chapter 9: Customer Service Management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
23 terms
CAU NS3: Unit 1
consumer
rely on
get (our) attention
effective
(n) A person who buys products and services
(v.ph) depend on; trust in someone or something
(v) make people notice or listen
(adj) producing the desired results
consumer
(n) A person who buys products and services
rely on
(v.ph) depend on; trust in someone or something
28 terms
Chapter 19- Product Planning and Production Management
Product Developement
Steps in product development
2 major sources of new product ideas
Consumer Panel
the process of creating or improving a product or service.
1. Develop an idea for a new product that customers want to b…
1. consumer research... 2. product research
a group of people who offer opinions about a product or servi…
Product Developement
the process of creating or improving a product or service.
Steps in product development
1. Develop an idea for a new product that customers want to b…
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