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Study sets matching "term:product service management = saj fill in please"

Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
21 terms
Product & Service Management for the School Based Enterprise
Bartering
Business-to-Business Marketing
Central Market
Focus Group
Small business owners decide to exchange products or services…
Exchange of products and services between businesses
Location where people bring products to be sold or exchanged
Small number of people brought together to discuss identified…
Bartering
Small business owners decide to exchange products or services…
Business-to-Business Marketing
Exchange of products and services between businesses
Product & Service Management for the School Based Enterprise
Bartering
Business-to-Business Marketing
Central Market
Focus Group
Small business owners decide to exchange products or services…
Exchange of products and services between businesses
Location where people bring products to be sold or exchanged
Small number of people brought together to discuss identified…
Bartering
Small business owners decide to exchange products or services…
Business-to-Business Marketing
Exchange of products and services between businesses
50 terms
Product/ Service Management
Explain the nature and scope of the pr…
Identify the impact of product life cy…
Describe the use of technology in the…
Explain business ethics in product/ser…
Product/ service management is improving existing products an…
Product Life Cycle is the stages of a product from introducti…
...
Recalling dangerous or unsafe products from the market. Not p…
Explain the nature and scope of the pr…
Product/ service management is improving existing products an…
Identify the impact of product life cy…
Product Life Cycle is the stages of a product from introducti…
Pharm chp 6 please help fill in
Describe the production, function, and…
State the indications for bland aeroso…
Compare and contrast the mechanisms of…
Know the generic name, trade name and…
...
...
...
...
Describe the production, function, and…
...
State the indications for bland aeroso…
...
Product/ Service Management
Explain the nature and scope of the pr…
Identify the impact of product life cy…
Describe the use of technology in the…
Explain business ethics in product/ser…
Product/ service management is improving existing products an…
Product Life Cycle is the stages of a product from introducti…
...
Recalling dangerous or unsafe products from the market. Not p…
Explain the nature and scope of the pr…
Product/ service management is improving existing products an…
Identify the impact of product life cy…
Product Life Cycle is the stages of a product from introducti…
Product and Service Management
Product Planning
Product Width
Product Depth
Product Line
Helps decide how to market a product in every way, shape, and…
Number of different product lines a business manufactures or…
Number of items offered within a product line
Closely related products manufactured or sold by a business.
Product Planning
Helps decide how to market a product in every way, shape, and…
Product Width
Number of different product lines a business manufactures or…
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
35 terms
Unit 3: Product & Service Management for the SBE
Business-to-Business Marketing
Purchasing
Central Market
Capitol Goods
This is the exchange of products and services between busines…
Includes determining the products and services needed, identi…
This is a location where people bring products to be sold or…
The building and major equipment needed by the small business.
Business-to-Business Marketing
This is the exchange of products and services between busines…
Purchasing
Includes determining the products and services needed, identi…
Unit 3: Product and service management for the school based Enterprise
bartering
Business-to-business marketing
Central market
Focus Group
This occurs when small business owners decide to exchange pro…
This is the exchange of products and services between busines…
This is a location where people bring products to be sold or…
A small number of people brought together to discuss identifi…
bartering
This occurs when small business owners decide to exchange pro…
Business-to-business marketing
This is the exchange of products and services between busines…
Unit 3: Product and Service Management for the School Based Enterprise
Bartering
Business-to business marketing
Central Market
Focus group
This occurs when small business owners decide to exchange pro…
This is the exchange of products to be sold or exchanged
This is a location where people bring products to be sold or…
A small number of people brought together to discuss identifi…
Bartering
This occurs when small business owners decide to exchange pro…
Business-to business marketing
This is the exchange of products to be sold or exchanged
20 terms
CH. 9: CUSTOMER SERVICE MANAGEMENT
basic service
communications gap
customer service management
customer relationship management (CRM)
supplier's ability to provide product availability, lead time…
company's actual performance vs. what a company communicates…
design and execution of the processes that provide customers…
software and IT based approach used to collect/analyze custom…
basic service
supplier's ability to provide product availability, lead time…
communications gap
company's actual performance vs. what a company communicates…
Ch. 9 Customer Service Management
Customer Service Management
Basic Rights
Basic Service
Product Availability
The design and execution of the processes that provide custom…
The right amount, right product, right place, right time, rig…
A suppliers ability to provide product availability, lead-tim…
The capacity to have inventory present when and where it is d…
Customer Service Management
The design and execution of the processes that provide custom…
Basic Rights
The right amount, right product, right place, right time, rig…
20 terms
Chapter 9: Customer Service Management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
Johnson, Robert Unit:3 Product and Service Management for the School Based Enterprise
Bartering
Business-to-business marketing
Central market
Focus group
this occurs when small business owners decide to exchange pro…
this is the exchange of products and services between busines…
this is a location where people bring products to be sold or…
a small number of people brought together to discuss identifi…
Bartering
this occurs when small business owners decide to exchange pro…
Business-to-business marketing
this is the exchange of products and services between busines…
10 terms
Business Management Chapter 11
operations manager
operating system
continuous-flow system
intermittent-flow system
responsible for the activities involved in producing the good…
the process and activities needed to produce goods or services
operating systems that function all the time, regardless of c…
operating systems that operate only when an order needs to be…
operations manager
responsible for the activities involved in producing the good…
operating system
the process and activities needed to produce goods or services
Cummings, Joseph Unit 3: Product and Service Management for the School Based Enterprise
Bartering
Business-to-Business Marketing
Central Market
Focus Group
this occurs when small business owners decide to exchange pro…
the exchange of products and services between businesses
location where people bring products to be sold or exchanged
small number of people brought together to discuss identified…
Bartering
this occurs when small business owners decide to exchange pro…
Business-to-Business Marketing
the exchange of products and services between businesses
51 terms
Foundations of Restaurant Management & Culinary Arts level 2, Chapter 1
Albumen
Basted Egg
Black Tea
Bread
White part of an egg, which consists of protein and water.
Egg that has been fried and then steamed in a covered pan.
Tea in which the leaves have been fermented.
Basic component of the sandwich, bread serves as an edible co…
Albumen
White part of an egg, which consists of protein and water.
Basted Egg
Egg that has been fried and then steamed in a covered pan.
Rester, Daniel Unit 3 Product and Service Management for the School Based Enterprise
Bartering
Business-to-business marketing
Central Market
Focus Group
This occurs when small business owners decide to exchange pro…
This is the exchange of products and services between busines…
This is a location where people bring products to be sold or…
A small number of people brought together to discuss identifi…
Bartering
This occurs when small business owners decide to exchange pro…
Business-to-business marketing
This is the exchange of products and services between busines…
22 terms
Mgmt - Chp 19 - Product Planning and Production Management
Product development
Consumer panel
Pure research
Applied research
the process of creating or improving a product or service
a group of people who offer opinions about a product or service
Research completed without a specific product in mind
Research that studies existing product problems or possible d…
Product development
the process of creating or improving a product or service
Consumer panel
a group of people who offer opinions about a product or service
Holt, Lindsey Unit 3: Product and Service Management for the School Based Enterprise
Bartering
Business to Business marketing
Central Market
Focus Group
This occurs when small business owners decide to exchange pro…
This is the exchange of products and services between busines…
This is a location where people bring products to be sold or…
A small number of people brought together to discuss identifi…
Bartering
This occurs when small business owners decide to exchange pro…
Business to Business marketing
This is the exchange of products and services between busines…
32 terms
Business Result Intermediate (Service, 4-5)
immediate access (This service gives y…
convenient (Is three o'clock convenien…
ensure (Our head office will liaise wi…
time-saving (Washing machines and vacu…
to have a computer that you can use as soon as possible
useful to you because it saves you time, or does not spoil yo…
to make certain that something will happen properly
designed to reduce the time usually needed to do something
immediate access (This service gives y…
to have a computer that you can use as soon as possible
convenient (Is three o'clock convenien…
useful to you because it saves you time, or does not spoil yo…
Brandon McGuire-unit 3 : product service management for the school based enterprise
Bartering
Business-to-business marketing
Central marketing
Focus Group
exchange of products or services, instead of purchasing with…
an exchange of products and services between businesses.
a location where people bring product to be sold.
small number of people brought together to discuss and identi…
Bartering
exchange of products or services, instead of purchasing with…
Business-to-business marketing
an exchange of products and services between businesses.
Product Planning & Production Management
Product Development
3 Major steps in product development
There are 2 major sources of new produ…
Consumer Panel
the process of creating or improving a product or service
1-develop an idea for a new product that customers want to bu…
-consumer research ... -product research
a group of people who offer opinions about a product of servi…
Product Development
the process of creating or improving a product or service
3 Major steps in product development
1-develop an idea for a new product that customers want to bu…
Customer service
meet customer needs
keep your promises
miss a call
conduct surveys
offer and give what your customer wants
do what you say you will do
not answer the phone
carry out questionnaires
meet customer needs
offer and give what your customer wants
keep your promises
do what you say you will do
22 terms
Service Quality Vs. Product Quality
What is Quality?
Service Vs. Product Quality
Service Quality Definition
Service Quality Measures
- Not an absolute to be determined by operations or manufactu…
-Customer satisfaction is impacted by both... -Purchase intentio…
-High Quality (Service is appropriate for the task at hand an…
Customers Expect Consistent, reliable, and timely provision o…
What is Quality?
- Not an absolute to be determined by operations or manufactu…
Service Vs. Product Quality
-Customer satisfaction is impacted by both... -Purchase intentio…
Chapter 13: Marketing: Helping Buyers Buy
Marketing
The Marketing Concept
Customer Relationship Management (CRM)
Product
The activities buyers and sellers perform to facilitate mutua…
A three-part business philosophy that includes customer orien…
The process of learning as much as possible about present cus…
Any physical good, service, or idea that satisfies a want or…
Marketing
The activities buyers and sellers perform to facilitate mutua…
The Marketing Concept
A three-part business philosophy that includes customer orien…
27 terms
Ch 9: Customer Service Management
customer service management
excellent service
customer success happens when..
Basic Service
operations managers are responsible for the design and execut…
the foundation of customer service management
organization leverages the organizations operations capabilit…
Right: amount, product, place, time, condition, info... -product…
customer service management
operations managers are responsible for the design and execut…
excellent service
the foundation of customer service management
27 terms
Chapter 9 Customer Service Management
Customer service management
6 Basic rights when providing service
Product availability
Basic service
The design and execution of the processes that provide custom…
Amount, product, place, time, condition, info
The capacity to have inventory present when a nd where it is…
The suppliers ability to provide product availability, lead t…
Customer service management
The design and execution of the processes that provide custom…
6 Basic rights when providing service
Amount, product, place, time, condition, info
23 terms
Chapter 12 - Food Service and Meeting Management in Limited-Service Hotels
atrium
lobby food services
continental breakfast
deluxe hot breakfast
a large, open central space used by some hotels for registrat…
food services offered by limited service hotels
a simple breakfast consisting of fruit juice or fruit, coffee…
a breakfast with hot food choices offered by a limited servic…
atrium
a large, open central space used by some hotels for registrat…
lobby food services
food services offered by limited service hotels
Designing a product or service
Aesthtic
Economic manufacture
Design Mix
Batch Production
Refers to perceived beauty,a sense that something is pleasing…
Often involves producing at minimum cost whilst retaining the…
This integrates all aspects of development so that the produc…
A method of production involving completing one operation at…
Aesthtic
Refers to perceived beauty,a sense that something is pleasing…
Economic manufacture
Often involves producing at minimum cost whilst retaining the…
Management Terms
benchmarking
electronic health records
Leapfrog Group
Magnet Recognition Program
Comparing an organization's practices, processes, and product…
longitudinal electronic record of patient health information…
Group of large health care purchasers organized to initiate b…
The only national designation built on and evolving through r…
benchmarking
Comparing an organization's practices, processes, and product…
electronic health records
longitudinal electronic record of patient health information…
Chapter 19- Product Planning & Production Management
Product Development
Steps in Product Development
2 sources of new product ideas
Consumer Panel
The process of creating or improving a product or service
1. Develop an idea for a new product that customers want to b…
1. Consumer research... 2. Product Research
A group of people who offer opinions about a product or servi…
Product Development
The process of creating or improving a product or service
Steps in Product Development
1. Develop an idea for a new product that customers want to b…
30 terms
SCM Chapter 9: Customer Service Management
Customer Service Management
Three types of CSM
Basic Service
Six Basic Rights to Customers
design and execution processes that provide customers with th…
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
a suppliers availability to provide product availability, lea…
1. Right amount... 2. Right product... 3. Right place... 4. Right time…
Customer Service Management
design and execution processes that provide customers with th…
Three types of CSM
1. Basic Service... 2. Customer Satisfaction... 3. Customer Success
Ch. 11 'LOCATION! And getting product/service to market'
Channels
Manufacturer
Manufactuerers suggested retail price
Direct sales
People and firms who connect producers of goods and services…
The entity which produces a product or service to be sold
A target price set by a manufacturer for a product or service…
Methods of going directly to your customer in order to sell y…
Channels
People and firms who connect producers of goods and services…
Manufacturer
The entity which produces a product or service to be sold
90 terms
Unit 2. English for Logistics, English for Logistics. U.1Terms
FCL
3Pl
HGV
DC
full container load
third-party logistics
heavy goods vehicle
distribution centre
FCL
full container load
3Pl
third-party logistics
20 terms
Chapter 9: Customer Service Management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
Chapter 19- Product Planning and Production Management
Product Developement
Steps in product development
2 major sources of new product ideas
Consumer Panel
the process of creating or improving a product or service.
1. Develop an idea for a new product that customers want to b…
1. consumer research... 2. product research
a group of people who offer opinions about a product or servi…
Product Developement
the process of creating or improving a product or service.
Steps in product development
1. Develop an idea for a new product that customers want to b…
60 terms
Unit 2. English for Logistics
FCL
3Pl
HGV
DC
full container load
third-party logistics
heavy goods vehicle
distribution centre
FCL
full container load
3Pl
third-party logistics
20 terms
Ch. 9 Customer Service Management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
Chapter 9: Customer Service Management
Customer Service mgmt
basic service
Product availability
fill rate
the design and execution of the processes that provide custom…
A suppliers ability to provide product availability, lead-tim…
the capacity to have inventory present when and where it is d…
a measure of the impact of stock outs overtime or over multip…
Customer Service mgmt
the design and execution of the processes that provide custom…
basic service
A suppliers ability to provide product availability, lead-tim…
APHuG Agriculture Terms (Pierce)
Agribusiness
Agricultural hearths
Agriculture
Animal domestication
Commercial agriculture characterized by integration of differ…
Farming practices diffused across the surface of the earth.
Farming
genetic modification of an animal such that it is rendered mo…
Agribusiness
Commercial agriculture characterized by integration of differ…
Agricultural hearths
Farming practices diffused across the surface of the earth.
23 terms
Fashion Merchandising 2.01
Agents
Channels of Distribution
Exclusive Strategy
Intensive Strategy
People who help with the sales and promotion of goods
The path taken by goods to reach consumers and buyers
Distribution only done in one area through one person
Distribution done through every market available in an area
Agents
People who help with the sales and promotion of goods
Channels of Distribution
The path taken by goods to reach consumers and buyers
42 terms
BUAD301: Product Management & Branding
product
service
levels of product and services
product/service classification
anything that can be offered in a market for attention, acqui…
product that consists of activities, benefits, or satisfactio…
core customer value... actual product (brand name, features, qua…
consumer products ... industrial products
product
anything that can be offered in a market for attention, acqui…
service
product that consists of activities, benefits, or satisfactio…
PROMOTING AND SELLING
SELLING
TYPES OF NON-STORE SELLING
INVENTORY
INVENTORY MANAGEMENT
Is to give or handover something in exchange for a price. Sel…
1. Direct Selling... 2. Direct Marketing... 3. Catalog Marketing
a complete list of items such as property, goods in stock, or…
the process of managing inventories in such a way as to minim…
SELLING
Is to give or handover something in exchange for a price. Sel…
TYPES OF NON-STORE SELLING
1. Direct Selling... 2. Direct Marketing... 3. Catalog Marketing
76 terms
CPM Glossary (Certified Product Management)
Product
Augmented product
Actual product
Core product
Anything that can be offered to a market for attention, acqui…
A product enhanced by the addition of related services and be…
The tangible features of a product, including styling, qualit…
The intangible benefit or service offered by a product; for e…
Product
Anything that can be offered to a market for attention, acqui…
Augmented product
A product enhanced by the addition of related services and be…
Supply Chain chapter 9 customer service management
customer service management
basic service
product availability
fill rate
the design and execution of the processes that provide custom…
a supplier's ability to provide product availability, lead-ti…
the capacity to have inventory present when and where it is d…
a measure of the impact of stockouts over time or over multip…
customer service management
the design and execution of the processes that provide custom…
basic service
a supplier's ability to provide product availability, lead-ti…
27 terms
Chapter 9 Customer Service Management
Customer service management
Basic service
Fill rate
Unit fill rate
The design and execution of the processes that provide custom…
The suppliers ability to provide product availability, lead t…
Measures the impact of stockouts over time or over multiple o…
The % of the total quality of units ordered by customers that…
Customer service management
The design and execution of the processes that provide custom…
Basic service
The suppliers ability to provide product availability, lead t…
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