3.2c TEST YOURSELF with The Power of Listening

the simple power of listening
Click the card to flip 👆
1 / 31
Terms in this set (31)
rapporta good understanding of someone and an ability to communicate well with them 1. It helps us build __________.build trustan activity of developing a connection with someone so that you believe that they are honest and sincere and will not deliberately do anything to harm you 1. It ______________.concessionsomething that you agree to give someone or allow them to do, especially in order to end an argument or disagreement 1. In short, listening may be the cheapest _____________ we can make in a negotiation.golden keyrefers to something that is valuable, mostly money but can refer to other things as well 1. Listening may be the _____________ that opens the door to human relationships.relationshipthe way in which two or more companies, countries, or people behave towards each other 1. Listening may be the golden key that opens the door to human ________________. 2. In the course of my mediation work, I personally witnessed the enormous cost of conflict, the broken __________________, families, the stressed-out workplaces, the ruinous lawsuits, and the senseless wars. 3. With the simple power of listening now, we can transform our ______________, our families, and our world for the better, ear by ear.turns outto be known or discovered finally and surprisingly 1. It ____________ that we often take listening for granted as something easy and natural.take for grantedto never think about something because you believe it will always be available or stay exactly the same 1. It turns out that we often ______ listening _____________ as something easy and natural.at least in my experiencefrom my perspective, from my interactions 1. But in fact, ___________________, real genuine listening is something that needs to be learned and practiced every day.genuinesomething is real and exactly what it appears to be, not fake 1. Listening can be a chain reaction in which each person who is _______________ listened to feels naturally inspired to listen to the next. 2. In _____________ listening, however, the spotlight moves to the other person. 3. In ____________ listening, we listen not just for what's being said, but for what's not being said. 4. But in fact, at least in my experience, real ____________ listening is something that needs to be learned and practiced every day.in other wordsto explain it more clearly 1. _______________, an age of true communication. 2._______________, the focus is on us.spotlightin a position where a person is receiving a lot of attention, as if a bright light is shining on them 1. If something ____________ a particular situation, it directs public attention to it. In other words, the focus is on us. 2. In genuine listening, however, the ____________ moves to the other person.move toto change from a particular system, activity, etc. to another 1. In genuine listening, however, the spotlight ___________ the other person.focusthe main object or interest, or the attention given something 1. In other words, the _________ is on us.put ourselves in their shoesto imagine how someone else feels in a difficult situation 1. We ____________________________.tune into somethingto have a good understanding of what is happening in a situation or what other people are thinking. 1. We _________________ wavelength.wavelengththe way in which someone is thinking 1. We tune into their ______________.listen from withinto hear something internally We _______________ their frame of reference, not just ours.frame of referencea set of ideas or facts that a person accepts and that influences the person's behavior, opinions, or decisions. 1. We listen from within their _________________, not just ours.behind the wordslistening for what is meant but not being said, or people often use words that mean one thing when they are really saying something else 1. Listen to the human being _________________. 2. I was hearing the human being _________________, not just the champion businessman. 3. We listen not just to the words, but to what's ____________________.underlyingreal but not immediately obvious 1. We listen for the _______________ emotions, feelings, and needs.emotiona strong feeling such as love or anger, or strong feelings in general 1. By paying attention to those sensations and ___________, I was able to let them go so that I could truly listen to President Chavez. 2. We listen for the underlying ____________, feelings, and needs. We listen for what that person really needs or wants.